Recently, Gamers Nexus, a famous foreign hardware YouTube channel with millions of subscribers, revealed an exaggerated incident , someone just charges RTX 4090. To repair a small scratch, I had to pay NT$122,000, which was more expensive than the original graphics card The result was that the same situation happened, and if I don’t pay, ASUS will not repair. In addition, when it returns, the device may be damaged for unknown reasons.
A famous foreign YouTuber accused ASUS of a scam in its repair policy, and mentioned NT$122,000 to repair a small scratch on the RTX 4090.
A few days ago, a netizen posted Mulgoki Reddit Breaking the news about his high-quality ASUS RMA process, he mentioned that this ASUS RTX 4090 graphics card was purchased two weeks ago during the RTX 4090 meltdown event, so I decided to put ASUS RMA on it go Unexpectedly, this was the beginning of the nightmare.
He shared content and screenshots of the back and forth communication with Asus The person in charge of Asus said that the GPU cannot work normally due to damage and is not covered by the warranty Must additional repair costs to pay pictures and repair values, which was as high as 3758.23 US dollars It costs about NT $ 122,000, which is more expensive than the price of the original graphics card of US $ 2,799. Gamers Nexus also reported that the damage seemed straightforward:
Repair price:
Gamers Nexus mentioned in the video that they have received feedback from many ASUS RMA repair users in the past Many people have had problems that they sent for repair A, but when they were , there was another damage that they were not aware of, and they had to pay a high additional amount. Gamers Nexus speculates that this could be a way for Asus to cut fees to reduce the loss of new parts under warranty.
Gamers Nexus also pointed out: “This is a deliberate strategy to trick customers into paying for services they don’t need. “
To confirm that the ASUS RMA is real in this situation, Gamers Nexus also sent to repair their own ROG Ally Z1 handheld console with a problem with the left joystick The repair content was not listed RMA includes only this and nothing else. They also pretend to be normal users when sending them for repair, which means ASUS doesn’t know who they are:
RMA order:
As a result, we also met the same situation. in the picture below points.
Failure to pay this fee will result in the equipment being returned unrepaired and may result in liquid damage. Gamers Nexus laughed and said: “Where did the liquid damage come from? Except when the maintenance staff was drinking something”:
Attempts to appeal were subsequently made, but ultimately to no avail:
At the end of the video, Nexus Gamers criticized ASUS for this maintenance fraud.
The full video, Gamers Nexus video also mentions issues encountered by other netizens, such as the 2022 Zephrus G15 laptop and the TUF RTX 4090 series graphics card:
