The system is a full-fledged robot – a financial advisor, capable of conducting complex conversations with bank customers
The Bulgarian society Sirma Group Holding presented its artificial intelligence system at one of the most important international exhibitions in the field of financial technologies – Money20 / 20. The product presented by the Bulgarian team is the artificial intelligence Melinda – an intelligent chat platform, created especially for the banking and financial sector. The event took place in Amsterdam and brought together over 4,000 representatives of more than 1,500 of the largest banks, fintech companies and other companies in the financial and technology sector in the world.
The forum traditionally imposes the agenda in the development of the fintech industry and highlights future trends in it. This year was no exception and the discussions on the conference stage were dedicated to the expectations for the changes in this segment, the new business models and players entering it, as well as the ways in which they will interact. Emphasis was also placed on the needs of different types of small and medium-sized businesses from specific fintech solutions – from small shops to taxi drivers.
Open banking, Africa’s positioning as a great opportunity for investors and fintech market participants, as well as the impact of artificial intelligence on the future development of the sector were among the other more important topics during the event. The artificial intelligence Melinda presented by the Sirma team impressed the visitors with its ability to have full conversations and understands the context of the conversation with the clients of banks and other financial organizations, thanks to technologies for machine learning, natural language processing (NLP – natural). language processing) and natural language understanding.
“The interest of organizations around the world in Conversational AI, the technology stack used in Melinda, shows that the financial industry is actively looking for suppliers of this type of smart solutions. That is why it is gratifying that Bulgarian development is among the leaders in this completely new segment and may be an engine for liberalizing access to the “financial advisor” service in Bulgaria and the Balkans. In its basic version, our system is a chatbot, which, however, can be upgraded to a real robot – a wizard who analyzes the words of his interlocutor and can offer him the appropriate answers and solutions.“, shares Momchil Zarev, Chief Commercial Officer of Solutions for Financial Institutions in the Bulgarian company.
Sirma’s team presented the technological and consulting expertise of the group companies related to the implementation of major banking systems, microservices, development of custom solutions accompanying the implementation of various innovative digital services for the banking sector, and held a series of meetings with representatives of several non-banks. and global financial institutions.
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