Arsenal and Adidas have come under fire from fans after a design flaw was discovered in the club’s home kit for the 2023-2024 season. The kit, which celebrates the 20th anniversary of Arsenal’s ‘Invincibles’ season, features a stitch on the white trim down the sides of the shirt to pay tribute to the historic feat. However, fans have noticed that the stitch includes 32 wins or draws instead of the correct number of 38, which is the number of games played in the Premier League.
Many Arsenal supporters took to social media to express their frustration with the error. One fan tweeted, “Absolute joke, with the amount people pay for these shirts (~£110) you’d hope to think they would do it correctly. Everyone who grabbed an authentic home shirt needs to be sent the right ones immediately with an apology and something to make up for it.” Another fan commented, “If you’re paying £110 for a t-shirt, it should be faultless.”
In response to the backlash, Adidas and Arsenal have stopped sales of the kit on their official websites and have sent out emails to supporters who have already purchased it. Adidas issued a statement saying, “The authentic Arsenal 2023-24 home kits are temporarily unavailable as a design error is fixed. We are working closely with the club and our partners to ensure that the kits are available for sale soon.” They also announced that full refunds will be offered to fans who have already bought the kit.
The design error has been seen as a major oversight by both Arsenal and Adidas, and they have apologized to the club and its supporters for the mistake. They have assured fans that such an error should not happen in the future.
The incident serves as a reminder of the importance of attention to detail in the production of merchandise, especially when it comes to items that hold sentimental value for fans. Arsenal and Adidas will now be working to rectify the issue and ensure that the correct version of the kit is made available to supporters as soon as possible.
What measures are Arsenal and Adidas taking to rectify the design error in the kit and ensure customer satisfaction
Arsenal and Adidas have faced backlash from fans over a design flaw in the club’s home kit for the 2023-2024 season. The kit, meant to commemorate the 20th anniversary of Arsenal’s ‘Invincibles’ season, features a stitch on the white trim that pays tribute to the team’s historic feat. However, fans quickly pointed out that the stitch includes 32 wins or draws instead of the correct number of 38, which represents the total number of games played in the Premier League that season.
Disgruntled Arsenal supporters took to social media to express their frustration with the error. One fan tweeted, calling it an “absolute joke” and demanding that those who purchased the kit receive the correct version with an apology and compensation. Another fan emphasized that a £110 shirt should be flawless.
In response to the fan backlash, both Adidas and Arsenal halted sales of the kit on their official websites and reached out to those who had already made a purchase. Adidas issued a statement acknowledging the design error and stating that they were working closely with the club to fix it. They also promised full refunds for fans who had already bought the kit.
Both Arsenal and Adidas have apologized to the club and its supporters for the oversight, assuring fans that such a mistake would not happen in the future. The incident serves as a reminder of the importance of attention to detail when producing merchandise, particularly items that hold sentimental value for fans. Arsenal and Adidas are now working diligently to rectify the issue and ensure that the correct version of the kit becomes available to supporters as soon as possible.
It’s disappointing to see a design flaw in Arsenal’s latest kit, especially from such a reputable brand like Adidas. However, offering apologies and refunds show their commitment to making it right. Hopefully, this incident serves as a lesson for better quality control moving forward.