Jakarta –
Delivering maximum comfort and convenience has been a priority for Ariston for over 90 years. After providing comfort for the people of Indonesia through a wide range of innovative water heater products, Ariston Indonesia officially opened the first One Stop Solution Services outlet to bring comprehensive and sustainable convenience to every consumer.
The lifting of the implementation of restrictions on community activities (PPKM) provides space for the community to be able to return to actively carrying out face-to-face activities. Ariston sees this as the right moment to increase closeness with consumers through the availability of places that allow face-to-face services to be carried out.
Furthermore, the Ariston One Stop Solution Services outlet, which is located in the Glodok area, West Jakarta, was also inaugurated by Ariston officials. Among them are Emanuele Stano as Vice President Asia Ariston Group, Erwin Lim as Managing Director of Ariston Indonesia, and other management ranks.
The choice of Plaza Glodok as the location for the Ariston One Stop Solution Services outlet is considered strategic considering Ariston’s demographic target as well as the centralized location for searching for electronic devices and sanitary in the pinangsia area, especially household appliances. Providing a complete service experience, this Ariston outlet is expected to be a solution to the various customer service needs.
Restrictions on activities during the pandemic caused consumers to only get services online (online). Even though it is considered effective in reaching more consumers from various regions, online services have not been able to fulfill the fundamental aspects of serving customers such as building good relationships and trust with customers.
Customers consider that face-to-face service is an aspect that can increase their trust in a brand. Ariston took advantage of this situation by creating an optimal face-to-face experience, starting from a professional customer service team to outlet designs that provide the convenience of visiting customers.
“According to tagline We, namely The Home of Sustainable Comfort, we want every consumer to get complete comfort not only through our innovative water heater products, but also a complete personalized service with the support of outlet designs that prioritize convenience, of course all this so that we know our customers better and increasing their trust in Ariston,” said Ariston Indonesia Parts & Service Director Danu Hermawan.
carrying sustainable design, Ariston One Stop Solution Services outlets consist of five floors which have their respective functions on each floor ranging from consulting to service or device repair services. The design on the first floor is dominated by wood accents, Ariston wants to give a modern, tropical impression. A combination of red, white and gray is also presented to strengthen Ariston’s identity and bring a comfortable and warm atmosphere when consumers first enter the room.
“This outlet has been designed to be able to provide a complete service starting from consultations available on the first floor, area office and service on the second and third floors, a special training area on the fourth floor for technicians. That’s why this outlet is called a One Stop Solution Service, because all consumer needs are available here,” explained Danu.
“We realize that the need for innovative products must be balanced with service after-service complete and comprehensive. The well-designed Ariston One Stop Solution Services outlet is expected to be able to complete those needs,” he said.
(adv/adv)
