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The opera “Nabucco” by Giuseppe Verdi should have come to Wasserburg. © T. Weber/Paulis event office
The open-air event “Nabucco” should have been the highlight for opera fans in Wasserburg. But now there is only trouble. A month after the cancellation, ticket buyers are still wondering: When will I get my money back? Or should the event be rescheduled?
Wasserburg – It should have been the highlight for opera fans in Wasserburg: the open-air opera “Nabucco” in Wasserburg. Originally planned for September 8th at the Gries parking lot. The organizer “Paulis” announced the event extensively and even promoted the event in advance at a press conference with city manager Simon Arnold. But the opera was canceled. Why is still not clear today. The event office did not respond to a request from the Wasserburger Zeitung and wasserburg24.de about the reasons. The much bigger annoyance for ticket buyers, however, is that so far it seems that many have not yet gotten their money back.
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The nature of the cancellation itself caused many opera fans to frown and anger. There is said to have been no official email from the organizer or the ticket retailers such as eventim, AdTicket and reservix themselves, as several people affected unanimously report. Some people only found out about the cancellation on the “Paulis” website, via Wasserburger Zeitung and wasserburg24.de as well as with a poster on site. “We didn’t notice anything. We drove 50 kilometers for nothing,” complains one affected person on the Internet. Another person is also annoyed by what they see as a lack of communication: “There was no information that the event was canceled unless we accidentally stumbled upon it on the Internet. I just hope that there will be a reversal soon with a refund of the ticket price.”
Alternative date yes or no?
But this hope also appears to remain unfulfilled so far, because almost a month later it is still completely unclear when those affected will see their money again. In the meantime, according to some reports, there had been an email from the ticket sellers saying that a replacement event was supposedly planned. Date: still unclear. As soon as a date is set, ticket holders will be informed. The cards would remain valid. “If you do not want to attend the alternative date, we ask you to be patient as we have not yet clarified all the important details with the organizer regarding the return of the tickets. As soon as these details have been clarified, we will contact you as soon as possible,” AdTicket continued in an email.
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However, upon request, “Paulis Events Office” explains that there will be no replacement event. The opera was canceled and it is not known why it was listed as “postponed” by ticket retailers. This will be passed on again to the ticket retailers. In the meantime, the cards could be returned, for example at eventim, using the “Return” button. However, other providers such as reservix and the subsidiary AdTicket do not offer this service. In an email to an affected ticket buyer, which is available to the editorial team, AdTicket writes that some aspects need to be clarified first in order to reverse the transaction. These include the open questions: Who will pay out the ticket, how will ticket buyers be informed, is there a return deadline? “If these points have been clarified and the organizing company has commissioned us to reverse the transaction, we have to wait until they have transferred the amount back to us for payment so that we can pay out the amount to ticket buyers,” said the service provider.
AdTicket cannot therefore give an exact date for the repayment. “Paulis events office” also does not comment further. “Pauli’s events office” can no longer be reached to answer a new query from the Wasserburger Zeitung, and a written query has also remained unanswered. However, the Wasserburgers are not alone with this problem. Of the 20 planned Nabucco events, at least five more were canceled by “Pauli’s events office”. Those affected by other and previous events also report a lack of refunds. “You could almost believe that this behavior is a ‘scam’,” writes one person.
Consumer advice center recommends contacting the organizer
However, the Bavarian Consumer Center is not aware of any complaints about the office, as press spokeswoman Sonja Neumann explains upon request. In principle, the consumer advice center repeatedly receives complaints about problems with refunds when events are canceled or postponed. Repayment would often be delayed. In such a case, Neumann advises contacting the organizer directly. “As long as the organizer has not commissioned any of the pre-purchase points to make the refund and has informed consumers about this, ticket buyers should contact the organizer directly. Since the event was canceled by the organizer itself, consumers are entitled to a refund of the ticket price. Even if the event has simply been postponed, consumers can request a refund,” says Neumann. Customers should contact the organizer in writing, preferably by registered mail. “If they continue to refuse repayment, consumers can contact the consumer advice center for support. At www.verbraucherzentrale-bayern.de/tickettool you can check what your claims are and create sample letters to enforce your rights against the organizer and the ticket office,” says Neumann.
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The complaints about the lack of repayment have now also been received by Wasserburg’s city manager Simon Arnold. “Of course that’s not possible,” says Arnold. He will contact the organizer again soon. However, the city manager explains that he also has little room for maneuver. “We would have just made the space available, the city of Wasserburg would not have been involved,” says Arnold. He doesn’t know anything about a planned replacement event either.
Also a nuisance for the Bramburi kiosk
In addition to the ticket buyers, Julian Maron from the Bramburi kiosk, who should actually have taken over the catering for the guests, is also annoyed. He bought 100 kilograms of potatoes especially for the event and hired additional staff to handle the rush during the break. “Fortunately, we were able to deal with most of it in the following weeks,” says Maron, meaning the damage wasn’t too bad. Only 15 kilograms were spoiled. What surprises Maron, however, is that he also hadn’t heard anything from the organizer on the day of the cancellation. City manager Simon Arnold told him. “Communication with the organizer was generally very difficult,” says Maron.
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