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Apple to repair faulty speakers iPhone 12 and iPhone 12 Pro for free – Tablets and phones – News

If then legal guarantee, as this is regulated by law.

Warranty is more something that is given voluntarily from the manufacturer, this is in addition to what is already regulated by law.
However, the manufacturer can put its own conditions on this, such as a 5-year warranty that the screen does not break, but if this is caused by fall or impact damage, this warranty does not apply, for example.
In addition, as a rule, you as a consumer do not have to demonstrate that the damage was caused by you, the burden of proof lies with the seller or manufacturer (who issued the warranty).

Then the following; at the legal guarantee it is different and only the first 6 months the burden of proof lies with the selling party.
In that case, the law already assumes that the product was already defective in principle.
In fact, if the product turns out to be defective 3 times within six months, you can dissolve the purchase agreement. This period also starts again after repair/replacement.
But after those 6 months, the burden of proof lies with you as a consumer and in principle (if reasonable, keyword in all this: reasonableness) costs can also be charged, because you were able to use it anyway, for example.
For example, consider a washing machine worth €1000, with a life expectancy of 10 years.
This will break after 1 year and the manufacturer will repair it or you will receive a new one, then in principle they could charge you for 1 year of the expected lifespan.
After all, you have a new or repaired model that should last another 10 years.

In the end, these are just the rules on paper and it is the intention that the consumer and the seller can work it out themselves.
If one of the parties cannot find a solution and does not receive the desired solution from the other party, there is always the (subdistrict) judge who can investigate the case and make a judgment about the case.

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