Among the most common doubts were the failure to submit all exchanged debts and billing repairs to parts of the vehicle that were not damaged.
Very often, among the discovered errors, the paintwork, possibly even the correct replacement of the replaced body lengths and the disproportionately long repair time were performed.
According to him, authorized services performed best in the South Moravian Region with an average of 98 percent. On the contrary, the worst quality of work was in the Moravian-Silesian region, where it reached 85 percent. In the case of unauthorized services, 98 percent were the best in other countries, with non-authorized services in the Pilsen region, which gained 91 percent.
Authorized services in Prague, which in terms of the quality of work have long been available, reported a quality of 97 percent. Unauthorized car repair shops in the capital have received a quality rating of 96 percent.
Although we did not find any significant doubts in the overwhelming majority of orders, service clients should be careful and require in particular the exchange of exchanged lengths, minimizing the risk that the car service will retire for something they did not exchange. Although, in our opinion, this finding is not very often doubted, our analysis service confirmed that it will sometimes come, said Cebie director Martin Pajer.
In terms of administrative errors, according to the company, it was mainly due to incorrect completion of order sheets, in which information about the state of fuel and the number of kilometers traveled was not missing.
The quality of labor services deteriorated in the fourth quarter, falling to 92 percent, mainly due to errors in character services. On the contrary, the highest level of work was between April and June, at 98 percent, Cebia said.
Last year, the use of the pick-up service was reduced, when a service employee will take the repaired vehicle to the customer’s house and to the employees. The reason was the lack of service capacity, but the fear of the owner of the car from coronavirus infection, the survey showed.
Auditors one service navtv average tikrt per year. All inspections are unannounced, the service is not informed in advance about the auditor. During the inspections, a number of parameters are added from the approach to the customer, through the order sheet with the correct range prescribed by the manufacturer, the actual range of prescribed work including oil change, correctness of the range, performed vehicle functional checks and test drives and after washing the vehicle before returning to the operator.
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