Jul 18, 2023 at 1:39 PMUpdate: an hour ago
The Amsterdam police are calling on angry and concerned VanMoof customers to stop calling about the bicycle company’s bankruptcy. The customers try to report the theft, but the police say they can do nothing.
VanMoof was declared bankrupt Tuesday morning. The company made electric bicycles that people paid more than 2,000 euros for. The bicycle manufacturer had been losing money for years, and now the large number of repairs required has finally killed the company.
The company’s stores closed on Wednesday. This resulted in angry and concerned customers, who wondered whether their bicycle could still be repaired, or whether their newly purchased bicycle could still be delivered. Some of them still had their broken bicycles in one of the closed shops.
The Amsterdam police have noticed that customers now want to go to the police. The operators receive “a lot of reports and questions”, but a spokesperson cannot say how many there are. She guesses it’s a few dozen.
“The customers ask whether they can report theft to the police or have already filed an internet report.” But that’s not what the police are for, they emphasize on Twitter. It is not criminal law, but civil law.
The bicycle owners are therefore lining up behind other creditors, such as banks and the tax authorities. “However annoying, the police cannot mean anything to customers for this reason. Reports, reports and questions are therefore not processed.”
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2023-07-18 11:39:00
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