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American Airlines has just announced a series of tests deployed on the hub of Dallas Fort Worth, with a common denominator: the traveler journey without contact. The airline intends to change the airport experience to regain the confidence of travelers: ” While fewer customers have traveled over the past year, our team has used their time to go out of their way to develop, test and implement new ways to give customers more confidence and comfort when they are travel », Assures Julie Rath, vice-president in charge of customer experience and reservations. ” We’re ready to welcome customers back on board with thoughtful, contactless technology that puts more control in their hands and makes their journeys more comfortable. She adds.
American Airlines passengers can now experience the contactless luggage storage in most terminals at Dallas Fort Worth International Airport (DFW). The biometric technology This prevents passengers from presenting their identity document or boarding card. In addition, Admirals Club lounges are also affected. American Airlines airport lounges will integrate a mobile ordering system next spring. Later in the year, the company will experiment with the use of contactless for access to these lounges, which already offer access to a free downloadable press package, including during the flight.
In a similar perspective, thedubai airport also offers a new alternative for travelers who want to consult magazines while at the airport. A new partnership with the platform was unveiled on March 23. The international airport now claims the title of first “smart reading” airport. Since Tuesday, travelers can indeed access a free catalog of some 7,000 titles, whether magazines, newspapers, or comics. Closer to home, another player in business travel had already stood out a month earlier: G7 taxi subscribers also have access to a digital press kiosk to consult the major national dailies and weeklies free of charge.
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