Recently, a Reddit user posted that the AMD Radeon RX 7900 XTX reference graphics card was reaching 110C junction temperatures while playing the new Modern Warfare II. However, when Contact AMD with an RMA requestHe denied, as the company said “temperatures are normal and if you have any problems, please contact us again.” Another user placed a successful order but the previously opened refund was denied. The company has since received quite a bit of backlash over the issue, particularly with the growing number of issues that have popped up.
Cases of higher temperatures continue to appear on AMD Radeon RX 7900 XTX graphics cards, with companies like PowerColor stepping up to help consumers.
Prior to this new AMD development, NVIDIA received backlash for Overheating and melting of the 12VHPWR connectors On the flagship NVIDIA GeForce RTX 4090 GPU, which has exceeded thirty and reported instances of issues that have occurred since the launch of the graphics card.
What is unique about AMD’s situation is that it currently affects AMD’s reference and Radeon RX 7900 GPU series. It covers all cards sold by AMD partners or the company, but does not cover GPUs specifically designed using the same graphics architecture. Few coolers or mounting designs should be faulty, as shown by De8auer in the video below:
Three years ago, AMD posted an article titled “AMD Radeon Community Update: More Control Over GPU Power and Performance, Improved Thermal Monitoring, and Maximum Performance” on its corporate blog. Discussing the junction temperatures in AMD Radeon VII GPU Advanced Thermal Monitoring, they posted this statement:
…instead of setting the death to a mild, “worst case” throttling temperature, Radeon TM RX 5700 GPUs will opportunistically and forcefully continue to boost clocks until any one of the many available sensors hits a “hotspot” or ” crossover” temperature of 110 degrees Celsius. It is expected to operate up to 110°C during typical gaming use and within specifications. This allows Radeon TM RX 5700 GPUs to deliver significantly higher performance and clocks while maintaining audio and reliability goals.
one of The technical architecture drives the AMD Radeon RX 7900 XTX, “Kevin,” says that as of yesterday, the company is aware of the hotspot issue and is actively investigating and developing an action plan for “serial number recovery and collection.” He further explains that the current COVID situation overseas is slowing the process down, but agrees that a mechanical issue would be part of creating and fulfilling a consumer RMA. However, they also look into firmware updates to fix isolated incidents where a software fix is needed rather than a hardware replacement. Kevin also discusses edge heating, the temperature near the edge of the silicon on a GPU, stating that 90 degree edge temperatures aren’t normal, but 70 degree edge temperatures are nominal.
Reddit user f bowercolor A platform representative, “PowerColorSteven”, is doing his part to help consumers with this current issue on AMD Radeon RX 7900 XTX graphics cards. For those who may not remember Stephen, we have quoted V This article The company previously encountered an issue where AMD RX 6700 XT series GPUs shipped with the thermal pad covers still in place, which at the time could cause high graphics card temperatures. The sales rep has been monitoring this issue closely for the past couple of days and recently posted it as a locked thread income:
Uh…just add this here in case no one has seen my other posts.
If you are dealing with a 110c problem and no one else is helping you with the problem. It doesn’t matter which (AIB I bought it from) I bought it from. Email or DM me (cause my emails aren’t working right today) (also please don’t use the chat, that shit doesn’t work right). I’m compiling a list of my AMD contacts on how many issues we’re having. They asked if the number of users was low. I’ve told her more than a handful, so now I need to show some sort of support for my plump mouth. Send me the serial numbers. I’m emailing the guys at AMD with the number of drives affected. powercolor. sapphire. GB. Direct AMD. Everything. Send me the serial numbers. Hopefully AMD gets some news for all of us, but regardless, when I hear something substantial I’ll make a post to provide guidance on how to do it.
– User “PowerColorSteven”, aka “vendor or something” on Reddit
However, it is difficult to know which companies accept and comply with the RMA, as the number of recorded cases said that some were allowed while others were denied, even when dealing with the same manufacturer. Many other theories about the problem also emerge, from uneven cold plates to using a graphite heating pad to solve the problem. With the number of cases increasing during the initial reports, it is not recommended to mitigate the issue but to wait until an official statement or acceptance of a chain-wide RMA by AMD is allowed.
News sources: tom devicesAND Reddit (AMD)AND AMD blogAND Reddit (PowerColor)
