Alicante Ranks 6th in Spain for Municipal Services Cleaning Satisfaction, Outperforms National Average

The IV Public Services Satisfaction Barometer, promoted by the Urban Services Observatory (OSUR) positions Alicante ranked 6th in the evaluation of cleaning and municipal services among the 30 most populous Spanish municipalities. With this promotion, it climbs 10 positions compared to the previous edition.

The survey reflects that municipal public services in the city of Alicante satisfy 75% of citizens, a result higher than that obtained in the last assessment, carried out in 2019. This figure places the city 12 percentage points above the Spanish average (63%). With these data, the Alicante public services consolidate their improvement compared to the data from 2019, where only 49% of citizens were satisfied.

All services show the consolidation of good grades obtained in the extensive survey that OSUR carried out in the Valencian Community in 2021. The score of all the Alicante municipal services analyzed is above the national average.

He The best valued service is the water supply, with an acceptance rate of 79%, 5% more than the national average. Although all aspects remain the same or are above 70%, the most appreciated is operational management (pressure, continuity of service, cash operation), with 75% satisfied.

Service public transport has obtained 73% satisfaction, in line with the results of the surveys carried out by the Observatory in 2018 and 2021, 13 points above the national average. Of this service, practically all the items are around 70 points: the state of cleanliness and conservation of public transport vehicles, the frequency of schedules in urban buses or access to neighborhoods, among others.

The people of Alicante place the garbage and waste collection service in third place, with 65% acceptance. This is 5% more than the national average. Their appearance best valued is the frequency of the garbage collection servicewith 62% favorable opinions, while the worst rated is customer service when there are incidents, with 44% satisfied and 34% dissatisfied.

With the same result, the city consolidates the growth observed in 2021 in the service of care of parks and gardens, and conservation of public spaces and sports facilities, with 65% satisfaction, which is 10% more than the national average. The best valued aspect is the state of the sports facilities, with 60% satisfaction, and the worst valued is the care of green areaswith 45% of dissatisfied citizens.

Finally, street cleaning, with 59% satisfaction, is 8 points above the national average. the alicantinos They disapprove of cleaning up pet excrement.with 45% dissatisfaction, and approve the cleaning of sidewalks and streets in your area, with 54% satisfaction.

For Lorenzo Dávila, general director of OSUR, “the citizens of Alicante show a overall satisfaction with your public services, with water supply as the best valued service, followed by transport. As already reflected in the 2021 barometer, both street cleaning, a weak point in past editions, and garbage collection consolidate their new image in the public perception and are above the average by more than ten points”.

The results of this fourth edition of the Barometer are the result of the survey carried out by ODC to 5,210 people between July 4 and August 8, 2022with the intention of reflecting their opinions regarding their public services in the 30 most populated municipalities in the country: Madrid, Barcelona, ​​Valencia, Seville, Zaragoza, Malaga, Murcia, Palma de Mallorca, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba , Valladolid, Vigo, Gijón, L’Hospitalet de Llobregat, Vitoria, A Coruña, Granada, Elche, Oviedo, Terrassa, Badalona, ​​Cartagena, Jerez de la Frontera, Sabadell, Móstoles, Santa Cruz de Tenerife, Pamplona and Alcalá de Henares.