Zurich Airport is the best European airport in the 25 to 40 million passenger category. Above all, passengers appreciate the good transport links, the ambience and the cleanliness.
The passengers gave Zurich Airport a good report.
Photo: Keystone
As in the previous year, Zurich Airport wins the Airport Service Quality (ASQ) Award in the category of 25 to 40 million passengers in Europe. Despite the drastic slump in passenger numbers as a result of the corona pandemic, the airport remains highly valued by travelers, the airport announced. The ASQ Award is presented annually by the Airports Council International (ACI) World, the international umbrella association of airport operators. The award goes on to say that airports around the world are honored and that, in the opinion of their own passengers, offer the best customer experience. The questioning of the passengers takes place shortly before boarding. The questionnaire contains 34 different categories such as check-in, security control and catering options. The survey shows that passengers at Zurich Airport particularly appreciate the good transport connections, the ambience and the cleanliness. It is the fifth time after 2006, 2008, 2018 and 2019 that Zurich Airport has taken first place in an ASQ Award.
“I am very pleased that, despite this exceptional year and the extremely difficult and stressful conditions, we can receive the award as the best airport of our size in Europe”, Stephan Widrig, CEO of Flughafen Zürich AG, is quoted in the announcement. “We also had to reduce the offer, but the evaluation shows us that we are focusing on receiving the right services and that passengers appreciate our work.”
Posted today at 9:37 am
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