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“Despite the fact that we pay special attention to passenger luggage and in more than 98% of cases it reaches its destination safely and on time, sometimes luggage can be delayed or damaged. In such cases, our customer service provides professional care and takes everything necessary to find and deliver and reimburse passenger expenses, “explains the airBaltic CEO Martins Gauss.
With the new service, passengers can create or manage applications and track their delayed luggage on a self-service website that can be found here.
It should be reminded that in June 2021, 157.7 thousand passengers were served at Riga Airport, which is 2.8 times more than a year earlier and 85.1% more than in May this year. The total number of flights in June was 3,116, which is twice as many as a year earlier, according to the Central Statistical Bureau (CSB).
For the third month in a row, the number of passengers at Riga Airport has increased compared to both the previous month and the same month a year ago. In April, passenger turnover increased 18 times, in May – 8.3 times, but in June – 2.8 times compared to the corresponding period of 2020.
airBaltic is a joint stock company founded in 1995. The main shareholder is the State of Latvia with 96.14% of shares, but Lars Tūsen with his wholly owned SIA “Aircraft Leasing 1” owns 3.86%. airBaltic operates 27 Airbus A220-300 aircraft. In 2020, airBaltic Corporation had a turnover of 135.9 million euros and a loss of almost 278.3 million euros after taxes, according to information available from Lursoft.
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