According to the VVR and the French-speaking Union professionnelle des agences de voyages (UPAV), Air Belgium is circumventing the law. “European law is very clear: if the company cancels flights, it must offer an alternative at its expense or immediately refund the ticket.” Air Belgium has not yet done this, neither for travelers who booked directly nor for travel agencies.
The Nivelles corporate court agreed to a judicial reorganization on Monday. Last week, Air Belgium announced that it would stop “chronically unprofitable” passenger flights to South Africa and Mauritius. The airline, of which the Walloon Region is one of the most important shareholders, wants to continue its cargo activities and aircraft leasing.
The travel agency sector associations have asked the federal government and European Commissioner Didier Reynders, responsible for consumer protection, for help. They also bundle the files of the affected travel agencies.
2023-09-27 13:49:23
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