The lights are green: the team is in place and was able to run in during the January weekends which were very busy. “90% of the staff has been renewed,” explains Mr. Emin. “He discovers the snow trades, which requires constant involvement in supervision, training, awareness of customer satisfaction, reflexes in the face of new situations. This requires us to be flexible, to adapt to new situations. We sometimes hire staff the day before for the next day to manage absences related to Covid. Despite these difficulties, we are ready to manage each day as a busy Sunday for two weeks! »
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80% of the station’s turnover in February
This is explained by Christophe Lebesgue, director. All the more reason to anticipate: snow reserve along the cross-country and downhill ski trails, management of the opening of the trails to preserve the snowpack, staff schedule constantly updated.
Mélanie Ravot supervises the collection of royalties and also insists on “living together” in the station. It presents an educational document distributed to customers on the reason for the snowshoe and cross-country ski fee, respect for the layout of the trails, dogs on a leash. “We insist on respecting the different practices between them” she insists “and also on the safety of sledges which are prohibited outside the dedicated areas, we have noticed since last year the arrival of a new clientele who do not does not necessarily come to ski and who needs this information”.
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A new organization?
Since the prefect refused that the public service delegation to the GIP be extended, management falls directly to the mixed syndicate and its president. Public accounting does not allow the reactivity that the situation would require, elected officials become managers without necessarily having the knowledge required for this activity. The direct management of the snow activities of the Plateau de Retord by the mixed syndicate is almost an exception in the ski areas in France. Aware of the difficulty, the department is considering a new organization, broader in terms of territory and activities and more suited to professional management.
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