The psychological impact of aggression cannot be underestimated. “25 percent of the aggressions have an impact on the physical integrity of our employees, 100 percent have a psychological impact,” the companies complained.
But the operation of the public transport companies themselves also suffers from the incidents. Last year there were 11,433 days of incapacity for work as a result of physical and verbal aggression for all public transport personnel in our country.
The NMBS, De Lijn, STIB and TEC are urging the judiciary to prosecute any form of aggression and to apply zero tolerance.
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