The Revenue Agency has announced the arrival of a new service that will greatly facilitate citizens: all the details
The Revenue Agency activated the video call service to communicate “live” with the officials of the institution.
Users will therefore have the opportunity to obtain support on refunds, tax returns, lease agreements and obtain a duplicate health card with a simple videocall directly from your computer, tablet or smartphone. This new method of contact will join the already existing telematic services. The Agency’s objective is to facilitate citizens who do not have the possibility to go to the offices, but at the same time need to have a direct dialogue with an expert from the Financial Administration.
According to the Director of the Revenue Agency, Ernesto Maria Ruffiniwith the new video call service it will also be possible to book a online appointment. Therefore, it will be possible to converse with an official of the Revenue Agency directly from home. Therefore, the big news is that there will no longer be any queues in the offices in charge. “Communicating with the taxman becomes easier and compatible with the commitments of daily life: a concrete simplification to meet the needs of citizens “, declared the Director.
Revenue Agency: how to use the new service
To be able to book a video call with a revenue officer, it will be sufficient to use the booking service active on the Agency’s platform. Below the step to follow:
- Home
- Contact and assistance
- Book an appointment on the “Agenzia Entrate
- Select the topic of interest
- Choose the date and time.
The request for an appointment can be requested not only from one’s own office of reference (by residence, registered office or registered office of a deed) but also from the one in charge of the file to be processed. In this first step there are three le available options:
- Deeds and successions (Register area)
- Returns and refunds (direct taxation area)
- Tax code and duplicate of the health card (Identification area)
In addition, the office can also ask the taxpayer for an appointment via video call, if it is essential to close a case in a much faster way. The videocall will take place on the platforms indicated in the Information on the processing of personal data provided by the Agency, which allow the respect of privacy. The processing of personal data it will always take place on the basis of the principles of lawfulness and fairness. Furthermore, the acceptance of the conditions of the service is necessary to start the video call. At this stage, any documents to be shared can be forwarded via email.
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