Administration has stopped, the cause is unknown… Issuance of civil documents ‘failed’

Nationwide community centers and online civil document issuance services were suspended from 9 a.m. on the 17th. The Ministry of Public Administration and Security explains that this is due to an operation error in the internal administrative computer network. The Ministry of Public Administration and Security said on the 17th, “There was an error in the ‘Saeol Administrative System,’ an administrative computer network used by public officials to process civil complaints, and document issuance stopped.” “The National Information Resources Agency, which manages the certification system, is investigating the exact cause and solution.” “We are looking for,” he said. The ‘Saeol Administrative System’, an administrative computer network, is a closed administrative computer network used by all local governments across the country. Public officials log into this system and process complaints. On this day, the system did not work at civil service document issuance agencies such as community centers from 9 a.m., so the issuance of resident registration copies was suspended.

On the morning of the 17th, when a failure occurred in the administrative computer network of local governments across the country, a network failure notice was posted on an unmanned civil service issuer in the general civil service office of a district office in Seoul. yunhap news

The aftermath of the failure of the Saeol administrative system also affected the website ‘Government 24’, where online civil service documents can be issued. An official from the Ministry of Public Administration and Security explained, “Civilians who want to obtain documents from outside via the internet must also go through an identity verification process to access the government network, but since the government network is not working, internet issuance is not possible.” On the Government 24 website, from 1:55 p.m., ‘Notice of suspension of Government 24 service.’ The only message that appears is ‘The service is temporarily suspended due to a network equipment error at the National Information Resources Agency.’ The specific cause is still under investigation. The National Information Resources Agency estimates the cause to be a network equipment error, but the error has not been corrected for over four hours. Citizens who were trying to obtain civil documents were stampede when issuance was stopped not only at government office counters but also through internet sites. Lee Wan (44), an office worker who visited a community center in Gangdong-gu around 9:20 a.m. on this day to obtain a personal signature confirmation document required for a real estate contract, had to wait for about an hour and then turn away after being informed by an employee that the system had been shut down but recovery was in progress. . Mr. Lee was frustrated, saying, “I tried to take leave and do my work on weekdays when government offices were open, but he had to wait until Monday.” Reporter Bae Hyeon-jeong sprring@hani.co.kr, Reporter Son Ji-min sjm@hani.co.kr