Mindelo, March 15 (Inforpress) – The general coordinator of the Association for the protection of consumers (Adeco), Alízia Zego, today found “unsatisfactory” the treatment and importance that the entities give to consumers in Cabo Verde and to the institution itself.
Alízia Zego, speaking to Inforpress, Mindelo, about the celebration of World Consumer Rights Day, celebrated today, stressed the need to respect the law on consumer protection and inspection.
“There is also a need for new laws, for example in the area of banking services, in the digital area and stricter regulation and inspection are also needed. But, there is no point in many changes in the laws if there is no greater inspection, ”reiterated the same source, recalling the example of the complaints book, which did not not been used correctly.
The official said that there are still institutions that do not have this book of complaints, but even in existing ones, consumer complaints have not been forwarded.
“Then, with greater supervision, these problems would be identified and solved, because afterwards we can create a problem which is that people stop believing in this tool which is very important”, argued Alízia Zego, for whom the book of Complaints also benefits providers, since they can identify constraints through complaints.
LN / AA / AST
Inforpress
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