WE Online, Jakarta –
PT Telkom Indonesia (Persero) Tbk (Telkom) continues to strive to improve service quality in connection with a disturbance in the JaSuKa submarine cable communication system for the Batam-Pontianak segment last Sunday (19/9). These efforts include increasing network capacity through activating back up and alternatives, especially for communication lines to certain areas such as Kalimantan, Sulawesi, and Papua.
Vice President Corporate Communication Telkom, Pujo Pramono, in a press release on Wednesday (22/9/2021), said, “Our efforts to improve service quality include: rerouting traffic as an alternative communication route to Batam. In addition, it also adds link capacity for several destinations that still show occupancy tall.”
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Meanwhile, for the repair of submarine cables which are a source of interference, Telkom will immediately carry out sea cable connections which are preceded by various preparations, such as the preparation of cableship which will be operated to the point of disturbance to perform the necessary connection, equipment preparation, and fittings. And, no less important is the application of permits for the repair work. It is estimated that the repair process for the disrupted submarine cable will take about a month.
Furthermore, Pujo explained that in connection with the process of gradually improving service quality, it is possible to have a priority system such as for needs video conference for a society that Work From Home (WFH) and Learn From Home (LFH). “We continue to prioritize applications video conference for WFH and LFH, considering that the need for education is currently a priority.”
“Thank you for the support and trust of customers who are always loyal to using TelkomGroup services, as well as all parties who support the process of improving the quality of this service. Hopefully, Telkom’s services can provide the best digital experience for all customers,” concluded Pujo.
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