In the first quarter of 2024, the bank reported that nearly 10.000 suspicious accounts were monitored and ‘blacklisted’ by the bank to temporarily suspend transactions on those accounts to prevent harm to customers, with up to 10.000 cases of fraud. The number has even decreased. %.
ACB blocks transactions from up to 10,000 accounts suspected of fraud. – Photo 1.” title=”ACB blocks transactions from up to 10,000 accounts suspected of fraud. – Photo 1.” loading=”lazy”/>
Banks provide multi-layered security to their customers.
According to bank officials, the security solutions at ACB Always are designed to prevent, control and limit online transaction risks.
For a layer of defense, ACB reviews new customer information and proactively removes unauthorized accounts through eKYC and IDCheck identification methods and compares this to stored CCCD data. Police, at the same time, deploy facial authentication registration using CCCD cards with embedded chips when customers open online accounts (eKYC)… Effectively prevent ID counterfeiting when transacting with banks.
Meanwhile, ACB continuously updates information on fraudulent accounts, helping the system identify and immediately alert customers if they try to transfer funds to accounts on the suspect list. This not only protects our customers, but also helps prevent the activities of fraudsters. To date, up to 10,000 bank accounts have been recorded on ACB’s ‘black’ list, and transactions for these accounts will also be suspended to avoid harm to ACB customers.
There are many cases of deceiving customers by using false delivery methods, payment transfer requests, etc. However, when the customer sends money, the ACB ONE system displays an invalid account warning, preventing the customer from making the transaction. Alternatively, another form that is quite popular is fake websites or information pages disguised in someone else’s name. In order to mobilize and urge charity and support for provinces and cities affected by Vietnam’s No. 3 storm, National Front ACB identified unusual transfer operations and actively prevented them through a system to help customers prevent such fraudulent transactions.
Mr. PHNam said: “Luckily, the banking system immediately blocked my account due to suspicion of inappropriate transactions. Thank you ACB. I was so fooled that I almost lost my money.” Another customer also lent money by impersonating a relative on Facebook, but the bank immediately blocked the transaction to protect the account. .’ You are transacting with a fraudulent account. When I asked, I found out that I had been tricked. The ACB system has technology to identify risks through trading behavior. Fortunately, ACB’s security is good, but I don’t know how much money was scammed.”
The customer fell for the scam but did not lose any money because the bank’s security system blocked transactions to accounts on the suspect list.
The ACB ONE digital banking application is also equipped with cutting-edge technology that can identify and warn users when mobile devices are attacked by external factors such as malware and show signs of loss or damage by controlling the device. You lose money from your account. At the first sign of a suspicious transaction, banks actively block fund transfers. Customers will also be notified if there is malware, spyware, or an insecure device due to unauthorized intervention or remote control of another device.
According to Decision No. 2345/QD-NHΝΝ of last month, ACB also simultaneously deployed facial authentication combo combined with ACB Safekey. This allows you to authenticate online transactions with an OTP code right in the app, ensuring an accurate data match with your stored biometric data. It also serves as an important line of defense against fraud in the event that a fraudster is present on the chip of the national identification card issued by the National Police Agency. It uses sophisticated Deepfake technology. ACB customers can be confident that not only their accounts but also their transactions are guaranteed to be ‘authentic’, so even if their identity is stolen, it will be difficult for criminals to steal their money. To date, more than 1,50,000 accounts have been successfully registered for facial authentication, reducing the number of fraud incidents by up to 50%.
ACB also recommends that all customers register for facial authentication using chip-embedded citizen ID/identification cards before January 1, 2025 to avoid disruptions in accordance with the Central Bank’s Circulars 17, 18/2024/TT-NHNN . All online transactions via payment account, ACB ONE Digital Bank card, and ATM withdrawals. In particular, for customers whose ID card (ID card/resident registration card/other ID card) is about to expire, customers will be required to make payments and card transactions to prevent withdrawal transactions from their account from being temporarily blocked from January 1, 2025. After actively registering your new ID with the authorities, update your new ID through ACB.
Even the most modern security methods cannot provide a foolproof defense.
It cannot be denied that not only ACB but the entire banking system is making efforts to strengthen the digital ecosystem for customers and prevent cyber risks. However, the media still regularly reports on incidents of lost social network accounts, online investment scams or lost bank accounts. These incidents remind us: Even current security methods cannot create a perfect defensive barrier. This is because loopholes can also come from the users themselves.
Being vigilant and having a firm grasp on safe trading principles is always a solid first line of defense. The bank ensures that digital banking remains a safe and convenient transaction channel as long as customers have a solid knowledge of safety and security. Customers can only transact, contact and contact through the bank’s official channels (acb.com.vn, ACB Asia Bank Fanpage, ACB ONE/ACB ONE BIZ/ACB ONE PRO digital banking applications), customer service inquiry center 1900 54 54 86 or (028). It can be reflected. ) 38 247 247 or at the transaction counter, and not through any other website or application. In the event of a transaction, ACB’s rapid response team will assist in blocking the account depending on the situation and guide customers to report the transaction to the authorities to limit the damage.
Recently, ACB participated in cyber defense training and contributed to improving the response capabilities of the information technology team. ACB believes that strengthening human resource capabilities and responding quickly to cyberattack incidents will help banks move away from passive defense measures and proactively detect and address security risks to ensure customer safety and minimize risk.
