ACAPS obtains triple certification for information security, data confidentiality and quality of services.

The Insurance and Social Welfare Supervisory Authority (ACAPS) has just obtained three certifications, confirming its commitment to information security, data confidentiality and the quality of services and transparency.

This triple certification, underlines the Authority, is the result of an ongoing commitment by ACAPS to comply with international requirements and standards in order to improve the quality and security of its services and to strengthen data protection at personal character.

In this context, it should be noted that these certifications have been obtained by ACAPS according to three international standards:

– The ISO 27001 standard (2013 version), the only international reference that defines the requirements relating to an Information Security Management System (ISMS). This certification attests to ACAPS’s constant desire to strengthen the protection of its information assets and control risks related to information security, through the establishment of a Information Security built on the basis of an international reference standard.

– The ISO 27701 standard (2019 version) relating to the protection of privacy in the context of the management of risks related to the processing of personal data. ACAPS thus becomes the first regulator in Africa to be certified according to this standard. This certification guarantees secure processing of personal information collected by ACAPS. It reflects ACAPS’s ongoing commitment to the security and confidentiality of the data of its employees, partners, subject organizations, insured persons, affiliates and members and its commitment to compliance with the laws in force relating to data confidentiality. .

– The ISO 9001 standard (2015 version) for the process for handling complaints from policyholders, affiliates and members. This international standard, which establishes the requirements for a quality management system, confirms the determination of ACAPS to meet the expectations of claimants and the constant mobilization of its human resources for the continuous improvement of processes dedicated to the protection policyholders and affiliates.

The Autorité also recalls that the processing of complaints by ACAPS is done according to a multi-channel approach which gives the possibility to policyholders and affiliates to send their complaints in paper or digital format via an electronic platform.