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fromClaudia Kabel
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shut down
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After criticizing months of waiting at the immigration office in Darmstadt, Mayor Rafael Reisser promises to change the current situation with several measures. So the office should become more digital.
The Immigration Office Darmstadt should be able to respond to concerns and inquiries in a more timely and structured manner. This was announced by Mayor and Regulatory Affairs Officer Rafael Reisser (CDU) at the request of the Frankfurter Rundschau.
There had previously been criticism from the left and the SPD after one Request from the left had confirmed that the waiting times at the office are up to eight months.
Darmstadt: Immigration Office moves into the Luisencenter
As Reisser has now announced, after an analysis of the situation and the training of eight newly hired workers, “both short and medium-term perspectives” are to be worked out as quickly as possible, which will help to cope with the work “. The aim is to optimize the current work processes and “to achieve progress, especially in the area of digital work”.
In the long term, with the move to the Luisencenter Online appointments will be possible, e-files will be introduced and application forms will be available online.
Immigration Office Darmstadt: In future, appointments will also be made in the afternoons and Saturdays
The introduction of an emergency management system that deals with emergencies as a priority and the expansion of appointments to all afternoons and Saturdays are already being prepared or implemented.
Reisser sees little leeway in the lower pay compared to the surrounding area, which had led to staff turnover. The basic pay structure results from collective agreements and the evaluation framework for civil servants’ positions, so that the city “cannot make a wide range of adjustments here,” said Reisser.
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