A Yekaterinburger refused the goods on Ozon, but he was not returned almost a thousand for delivery – February 20, 2023

— In this case, the customer ordered a bulky item. Delivery of such goods is paid, the client sees its cost at the time of placing the order. If the buyer cancels such an order after the warehouse has issued the goods to the carrier and the order is on its way to the client, the shipping cost is not refundable. This rule has been in effect in Ozon for a long time,” explained the press service of the marketplace.