Ahmed Abdel Hady Bakir – the official spokesman of the Egyptian Society for Management and Operation Subway on the occurrence of a sudden failure in the electricity grid between Gamal Abdel Nasser and Anwar Sadat stations in the Marj direction, resulting in the operation of first line trains from El-Sayeda Zeinab station to Helwan station in both directions as usual, and the operation from Demerdash station to the new Marg station in both directions and the movement of trains has been stopped In the area of the malfunction, where all the emergency crews have been sent, and work is underway to fix it as soon as possible, and a number of empty trains were pushed to mop up any congestion that might occur.
In conclusion, the “subway spokesperson” invited passengers to contact us via the hotline service 16048 and also via the dedicated WhatsApp service number 01221116048 and via the Cairo Metro official page on the social networking site Facebook and also via the official website of the company cairometro.gov.eg in order to receive all complaints, suggestions and requests regarding the metro, with the presence of complaint offices in some metro stations participating in the single complaints system of the government affiliated to the Council of Ministers , in order to accept all the complaints of citizens relating to all parties, not just the metro.
