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“Nightmarish” shopping “and total incompetence of the employees of” Technopolis “and” BNP Paribas “- so a reader of Plovdiv24.bg titled his signal sent to our media. We publish it without editorial intervention:
Hello, dear editors! I am writing to share with you and your audience my great disappointment with the “shopping” in the newly opened on June 23, 2022 in Plovdiv store “Technopolis” on 24 Komatevsko Shosse Blvd.
On the opening day of the store, my family and I went to the above store in the hope of taking advantage of the bargains. We intended to buy 2 Veko built-in ovens at a price of BGN 319.99 per piece and 2 Veko gas hobs at a price of BGN 149.99 per piece, both products with 0% interest.
As my father is a client of BNP Paribas, after finding the items in question, we turned to an Paribas employee for assistance. He (the employee of “Paribas”) explained to a consultant from “Technopolis” what we want to buy.
The consultant said there were three ovens available and removed two barcodes from the computer. Paste them on a note and we went with the employee of “Paribas” to draw up the necessary documents for the lease. The Paribas representative started entering the necessary data on his computer and my father said that he had received an SMS for a transaction for BGN 969.68 on his credit card (this is the value of the four items). While he finished his sentence, he received a second SMS notifying him that another transaction had been made for the same amount.
When asked by my father why they were taking BGN 1939.68 instead of the actual BGN 969.68, the employee replied that “it is not possible”. After my father showed him the notifications, the Paribas employee said that some mistake had probably been made and sent an e-mail somewhere, saying that the overpaid amount would be refunded within 24 hours, but did not issue him any document. the money taken from the account with the words that there is no way to issue him such a document.
They finished preparing the documents and we went to another consultant (because we didn’t see the previous one) with the ready documents to take our “purchases” and go through the cash register. He checked his computer and said that the two ovens had already been sold and that there was only one left. Offer us to order from another store or take only the available one. Although partially satisfied, we agreed to take only the one that was left and were sent back to a Paribas employee to adjust the payment.
Again, we waited patiently for them to “get the job done.” Interestingly, after the “correction” the account again remained at minus BGN 1939.68 again with the assurance that the overpaid money will be refunded to us within 24 hours. With the new documents for an already number of ovens, we again turned to a consultant of “Technopolis”.
Imagine our surprise when we found out that the last oven was sold and no longer available. He offered to order the same ovens from another store, but on the condition that it would be BGN 100 more expensive, which we did not agree to. We were again sent to a Paribas employee to cancel the purchase.
After some time, during which he entered something on his computer, he said that everything was ready and the BGN 1939.68 withdrawn from my father’s account would be refunded to him within 24 hours. So we left “Technopolis” without any purchases, with BGN 1939.68 poorer, without any document for payments (except for the two SMS in my father’s phone) and with the honest word of a young man, an employee of ” BNP Paribas “.
On June 24, 2022, my father called the national telephone of BNP Paribas to ask when the amount would be refunded. From there he was told that the amount was withheld and will be refunded, but note, not in 24 hours, but within 21 working days. I think that this period is too long, because it is not our fault, but his funds are blocked for almost a whole month.
Around 2 pm we went to Technopolis again to meet with the manager of the store, Mr. Ganchev (sorry if I didn’t remember his name correctly) and … Oh, a miracle! Technopolis also had trained staff!
Finally, we came across an employee who showed responsiveness and exceptional ability to work with clients. Especially considering that under such circumstances and the considerable dose of affect, we were not the kindest customers.
Despite our insistence that the consultants (three different ones) who “served” us the day before be punished in some way for their incompetence, he took full responsibility for their mistakes. We had the claims, after we were materially damaged, at least to some extent to be morally satisfied.
The manager was very polite, listened to us and apologized for the inconvenience. He made a personal commitment to call us as soon as they received a new charge (tonight or tomorrow morning) so that we could go and buy the desired goods.
We also looked for a manager of BNP Paribas in the store, but their employee informed us that she was not there at the moment and asked us to calm down, be patient and that we would get our money.
For now, we can really rely on the honest word of the employees of “Paribas” and the promises of the manager of “Technopolis” and hope that the problem will really be solved.
That same evening, around 7:45 pm, the manager of Technopolis called us to inform us that the missing items had been delivered and we could go and buy them the next day.
At 9:30 a.m. on June 25, 2022, with a great deal of mistrust, we stepped on the threshold of the store in question for the third time. It turned out that the goods were actually available. Mr. Ganchev personally came to make sure that this time his employees will do a quality job.
Here I want to add that the consultant we turned to today was really well trained and extremely responsive. He once again apologized to us. For the third time in a row we paid for the items we wanted – this time most of them in cash, and the rest with a credit card at the checkout.
We could not risk trusting BNP Paribas employees for the third time. And yet, somewhere deep remains the insult, the resentment, the feeling that you are a second category person. After all, if we had cash, we would take the goods, go through the cash register and everything would have ended well for us, as satisfied customers, and for “Technopolis”, as a successful sale. But not!
Obviously, if you don’t have cash and use a commodity loan, you stay in line and there will be for you if it stays. What if you have a clean credit file and you are a regular payer ?! What if you leave “light” with nearly BGN 2,000 ?! Well, you don’t have it anyway. Will you become poor by not having another BGN 2,000 ?!
I cannot fail to express my sincere gratitude for the cooperation of the store manager, who is a true professional and extremely responsive person. I do not know who to turn to, or whether I have the right to express my satisfaction with the communication with Mr. Ganchev. He defended his colleagues all the time and, as a truly successful leader, took responsibility for their mistakes.
I would like, if anyone is interested, to recommend to the management of the chain of stores “Technopolis” to be a little more diligent in training their staff and especially to teach them how to work under load.
I also turn to BNP Paribas. Please train your staff well! Change your policy and when the mistake is not the fault of the customer, do not “punish” him with almost a month of waiting, and correct the omissions of your employees (or, in their words, the software) as soon as possible.
Give some guarantees to the customer in question, not just verbal promises. We are left with the hope (and not a small amount of concern) that our patience will be rewarded and the amount in the account will actually be reimbursed.
And in conclusion an appeal: Think, people! Read and draw conclusions from which store to shop, with which bank to sign a lease agreement and how to pay!
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