At a time when people are looking for every possibility to save on electricity and gas, unfortunately, some suppliers do not behave in an exemplary manner. For example, they try to raise prices under contracts when they don’t have the right, but they hope customers don’t find out. Alternatively, they cancel their fixes and convert them into so-called spot prices, which are currently very disadvantageous.
An unpleasant surprise
While similar cases had previously been reported mainly in relation to smaller suppliers, it has been found that larger ones may have butter on their minds as well. As reported by the Seznam Zprávy server, for example, the company Pražská plynárenská sent at least one customer an invoice that grossly did not fit.
The woman learned that she had to pay a backlog of 11,000 crowns. However, she didn’t think so, because she paid advances like she did before and she never had such arrears. However, the company explained to her that it raised its prices several times during the year. This came as a surprise to the client because she didn’t know.
In some contracts, the supplier has the option of raising energy prices, but must adequately inform customers at least 30 days in advance. And this did not happen in this case. So the woman decided to complain about the bill.
The situation would have been even more understandable if Pražská plynárenská had reversed at this time, admitted the mistake and corrected the bill. Unfortunately, that didn’t happen either. The company insisted on the correctness of the account and also sent the woman a reminder to pay the arrears.
Unauthorized billing
Unfortunately, this example shows that energy suppliers are acting from a position of strength and that customer objections, even if justified, do not interest them at all. The customer had no choice but to contact the Energy Regulatory Office. Until he decided that Pražská plynárenská had really done wrong.
The bill had to be correct. And what didn’t happen. An underpayment of 11,000 kronor suddenly became a high overpayment. The total savings thus reached almost twenty thousand crowns. Otherwise a woman would lose them.
Pražská plynárenská states that this was an isolated case. However, her behavior doesn’t inspire much confidence in her solution. At the same time, this company supplies gas or electricity to nearly 500,000 customers. The question arises as to how many of them have made a similar mistake. Some may have discussed it, others have talked, but the company has sweetened them with its arguments. This case shows that you shouldn’t let yourself go.
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