Contrax: We work around the clock on bugs, but the problem is that it is not the ministry and the treasury, but we finance the development of health software
A man was sent to a gynecologist instead of a surgeon, returned patients and unpublished referrals – on the third day the GPs accumulate signals for problems with electronic referrals.
As of June 1, paper is no longer accepted
However, doctors, polyclinics and specialists turned out to be unprepared to issue only electronic ones, and patients who need referral to a specialist were returned.
The problems with the e-directions for examinations and research are due to one company – software provider, the Ministry of Health is categorical.
It is unacceptable because of a software company that
has neglected process on the introduction of this species electronic
health service, victims to be citizens and doctors “, Minister Asena Serbezova was sharp in her official position.
She did not name the IT company responsible for the June 1 chaos, but the company revealed itself by sending a letter to the media apologizing. It’s about “Contrax”, which
serves over 2000 general practitioners
in the country and over 1000 offices of specialized outpatient medical care (SIMP).
According to data from the National Statistical Institute, there are about 4,000 jeeps in Bulgaria, which means that half of them are affected by the problems with the directions.
“In the 13th DCC there is chaos, the direction is supposed to generate a number, but the number does not appear on it,” said a doctor from the Sofia polyclinic. According to the doctor
the problems will continue for at least another two or three months
“Some patients have received a referral, but when they go to a clinic or hospital, they cannot withdraw it and use it,” explained the chairman of the Sofia Society of General Practitioners, Dr. Georgi Mindov.
It is registered with the Bulgarian Association of Information Technologies “Kontrax” as a “leading provider of information and communication technologies”. But from the first day of the introduction of electronic directions began to receive complaints against the company.
The first signal to the Bulgarian Medical Union was from Blagoevgrad, and the complaints are related only to the software “Hippocrates” of “Contrax”. The next day, complaints were also received from Dobrich and Gabrovo. They again explain that doctors cannot issue and download electronic referrals and those for medical-diagnostic activity (MDD) due to lack of provided software.
“We have a problem with the National Health Information System in connection with the validation and release of MDDs. We can’t go for an X-ray and a laboratory, “Tanya Evtimova, the manager of the 11th DCC in Sofia, told 24 Chassa. According to her, it is impossible to send data to the system.
The guilty company assures that the specialists work around the clock to quickly solve all problems, and that they are fixed within a day. However, they point out that there is a lack of funding from the Ministry of Health and the National Health Insurance Fund for the development of software products for physicians. This is forcing development companies to finance the development of medical software on their own, and increasing subscription fees is a difficult process and cannot cover investments. explained by Kontrax.
“When it comes to large systems and their mass introduction among consumers, the only key word is time. It takes some time to resolve the problems that have arisen, “the company’s manager Yordan Yordanov told 24 Chasa. He explained that some of the problems were bugs in the system that were being resolved the same day.
Obsolete doctors’ computers, software, drivers, electronic signatures must be reconfigured when new functionality is launched, Yordanov stressed. According to him, the company is to blame for only 10% of the problems with destinations. “All problems have already been resolved, there is no one that has not been fixed,” the manager was adamant.
However, Prof. Serbezova will insist that the guilty companies be sanctioned. I will support all professional organizations and citizens who will seek their rights in court due to their limited access to health care in the last two days – due to “misunderstood” private entities, said the Minister. She gave Monday to medical software developers to rectify the situation.
The BMA has already announced that it is ready to file a collective lawsuit on behalf of the medical institutions. They want to check with the competent authorities which companies have not done their job on time. “We also insist on the introduction of a strict licensing regime with clearly defined responsibilities for all companies that produce medical software,” they wrote.
Those who use other software have no problems. “We were prepared 20 days ago by the software company that serves us,” said the director of the 12th DCC, Dr. Vasil Vassilev. 10 days before the start of the e-directions they trained the medics. The polyclinic has duplicates of electronic signatures in case someone loses it, so that the work does not stop.
However, the doctors are indignant at the additional workload of the medics. “The time for filling in is extended, several additional steps are made – pin code, electronic signature, code”, explained Dr. Vassilev.
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