Order online and have it delivered to your home, a small revolution that is gaining ground especially in times of covid. With nearly 50% more parcels in June and July 2020 and nearly 40% in August 2020 (compared to 2019), i.e. 2 million parcels per day to process, La Poste has a lot to do.
A race against time in a context of health crisis with human resources which are not always in line with volumes: absenteeism, precarious contracts, work overload… for a record number of incidents. La Poste, a company with 100% public capital exercising, on behalf of the community, the universal postal service 6 days a week (one of the four public service missions for which it is mandated), recognizes “dysfunctions” without more details, except: “Malfunctions in delivery times may be due to a traffic jam on the road, an error in direction, a badly worded address, a badly packed package”.
If the exception is not the rule, these “dysfunctions” mentioned by more than a hundred Internet users on the Republican Lorrain’s Facebook page not only reflect a recurrence of delivery problems but, even more serious, the disappearance. of packages that are “marked” as delivered. Testimonials.
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Florange
• Nadine: “I am disabled and I order a lot on the internet to avoid having to travel too much. Large packages are systematically left in front of the house and are opened. It also happens that I receive a notification telling me that it is delivered in my box, but there is nothing. Another frequent scenario, I see the Chronopost van drive past my house, leave the notice without bothering to ring. I am then forced to go to the post office, stand in line with my canes while I barely stand. “
• Jocelyne: “Packages have been left on my lawn and stolen. It was the delivery man who signed for me. I recently received a registered letter with acknowledgment of receipt, also open. ”
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Hayange
• Gilles: “I live in a small collective of ten apartments. At the end of containment, I had ordered reusable masks for my family which I never received while the package was marked as delivered. More recently, the same goes for a parcel of clothing that was finally found open at the end of the street and partially emptied of its contents. ”
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Hettange-Grande
• Karine: “Chronopost package declared as dropped off at a relay point without specifying which one. After multiple investigations, I finally get the address, that of a store closed for annual leave! A month of research to finally find it at the post office! As for the Chronopost van, more than once I have seen it stop in front of my house and leave. Parcel delivered and signed slip, this is what is indicated, except that I have not received or even signed anything… I have several complaints in progress which have never been successful. “
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Kanfen
• Véronique: “Notices of passage found in my mailbox while I am at my home, or no mail for a week, and suddenly seven letters on the same day. ”
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Roussy-le-Village
• Marielle: “I have nothing to reproach my postman, on the contrary. But for parcel delivery, it is dropped off or even thrown in front of the door where everyone can pick it up, or not dropped off at all, while there is always someone at home. “
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Talange
• Laeticia: “No problem with the parcels, but rather the mail”.
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Thionville
• Christelle: “My packages are delivered but strangely always open (small opening to look at what’s inside), left on the garden wall, on the letterbox or in front of the door, signed for us while we are present. Complaints to La Poste but nothing helps ”.
• Mathieu: “Obliged to have it delivered to a relay point because each time a package must arrive at my home, it disappears and is marked as delivered”.
• Orane: “Mail delivered to the wrong address, registered and signed by X, never received, a lot of distribution problems because La Poste is constantly changing routes. They are never the same heads. “
• Coralie: “Ordering several cases of wine on the internet, never delivered. The site assures me that if, La Poste confirms and claims that the delivery slip was signed… but not by my husband or by myself… ”
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Amneville
• Cathy: “Missing or disembowelled parcels, covered with adhesive tape from La Poste, missing goods inside. And the worst part is that I regularly see the delivery man stop: if it’s small, he puts it in the box, if it’s bigger, he leaves an absence slip while I’m at home . Despite several complaints to the post office, nothing has changed ”.
• Sébastien: “After numerous unresolved complaints for packages noted as delivered but never received, we went to file a complaint for theft. Since then, as much as possible, we no longer go through La Poste for the delivery of our packages ”.
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