The technical team of Afinia, a subsidiary of the EPM Group, will carry out work to strengthen electrical infrastructure in different municipalities of Bolívar, from August 26 to 28.
Cortes de luz en Cartagena: barrios y horarios hoy 16 de febrero
Barrios en Cartagena sin luz hoy, 16 de febrero
De 7:00 a.m. a 5:00 p.m.: en Pozón, la calle el Guarapero, la manzana 119 lote 11 y la transversal 62 se cambiarán los postes y redes del circuito.
Noticia Bolívar: Este domingo 18 de febrero se va la luz – Alerta Caribe
Con el objetivo de seguir trabajando brindando un buen servicio a todos los cartageneros y cartageneras,Afinia,grupo filial de EPM,seguira adelantando operaciones en algunos sectores de la ciudad,por lo que tendrán que interrumpir el servicio de energía.
StyledParagraph-sc-kzv46u-2 kkqlfH”>Affected Areas: Cartagena Historic Center: Station Station of Tobacco, Casa de la Estrella, Coliseo Street, Archbishopric Street, Calle de Ayos, San Agustín Street, University of Cartagena, among others.
Alerta Caribe“/>AFINIA: Enhancing electric Power Services in Colombia
AFINIA, a subsidiary of the EPM group, has been making notable strides in the electric power sector since its inception in 2020. Following the departure of Electricaribe, AFINIA has taken over the responsibility of providing, marketing, and distributing electric power services across several departments in Colombia, including Bolívar, Cesar, Córdoba, Sucre, and 11 municipalities of Magdalena.
AFINIA Care Lines: Your Gateway to Seamless Service
The company has established multiple service channels to ensure users can easily resolve their doubts, make payments, and file reports.These channels include:
Line 115: For quick and efficient customer support.
line 6056502120: Another dedicated line for customer service.
Line 018000919191: A toll-free number for user convenience.
Additionally, users can access the virtual office through the AFINIA website or use the mobile application, AFINIAPP, for on-the-go service management.
Investing in Infrastructure and Technology
AFINIA has outlined an ambitious investment plan to enhance its services over its first five years of operation, culminating in 2025. The company is investing approximately $4 billion in various aspects of electrical infrastructure and information and operation technologies. This complete plan includes:
Substations: Upgrading and modernizing existing substations.
High Voltage Lines: Improving the efficiency and reliability of high voltage lines.
Distribution Networks: enhancing the distribution networks to ensure consistent power supply.
Repositioning: Strategic repositioning of infrastructure for better service delivery.
Meters: Upgrading meters to advanced digital systems for accurate billing and monitoring.
Key Investment Areas Summary
| Area | Description |
|———————-|—————————————————————————–|
| Substations | Modernization and upgrading of existing substations |
| High Voltage Lines | Improving efficiency and reliability of high voltage lines |
| Distribution Networks| Enhancing distribution networks for consistent power supply |
| Repositioning | Strategic repositioning of infrastructure for better service delivery |
| Meters | Upgrading to advanced digital meters for accurate billing and monitoring |
Collaborative Efforts to Combat Fraud
In a notable collaborative effort, AFINIA has joined forces with ACOCACAR and SURTIGAS to combat fraud within the sector. This initiative underscores AFINIA’s commitment to clarity and integrity in its operations.
Conclusion
AFINIA’s dedication to improving electric power services in Colombia is evident through its strategic investments and multiple service channels. By focusing on infrastructure upgrades and technological advancements, AFINIA aims to provide reliable and efficient power services to its customers. For more information, visit the AFINIA website or contact their customer service lines.
Stay tuned for more updates on AFINIA’s initiatives and how they are transforming the electric power landscape in Colombia.
AFINIA: Enhancing Electric Power Services in Colombia
AFINIA, a subsidiary of the EPM group, has been making notable strides in the electric power sector since its inception in 2020. Following the departure of Electricaribe, AFINIA has taken over the obligation of providing, marketing, and distributing electric power services across several departments in Colombia, including Bolívar, Cesar, Córdoba, Sucre, and 11 municipalities of Magdalena.
Interview wiht AFINIA
We recently sat down with representatives from AFINIA to discuss their role in improving electric power services in Colombia.
What is AFINIA’s mission in relation to electric power services in Colombia?
Our mission is to provide reliable, safe, and efficient electric power services to the communities we serve.
How did AFINIA come to serve the areas previously covered by Electricaribe?
Following Electricaribe’s exit from the market, AFINIA was selected to take over their service territories.This presented a meaningful prospect for us to bring new investment and innovation to the region.
What steps has AFINIA taken to improve services since taking over?
We’ve implemented a multi-pronged approach focused on investing in infrastructure, upgrading technology, and streamlining customer service. We’ve also worked actively to engage with local communities and understand their specific needs and concerns.
Can you elaborate on those infrastructure investments?
We’re investing approximately $4 billion over our first five years of operation in modernizing substations, improving high-voltage lines, enhancing distribution networks, strategically repositioning infrastructure, and upgrading to advanced digital meters. These investments are crucial for ensuring reliable power delivery and enabling us to meet the growing energy demands of the communities we serve.
AFINIA has implemented several customer service channels. Can you explain those?
We believe in providing our customers with multiple convenient options for contacting us. Our service channels include dedicated phone lines (115, 6056502120, and 018000919191), a user-friendly virtual office on our website ( www.afinia.com.co ),and our mobile request,AFINIAPP.These options allow customers to quickly and easily get their questions answered, make payments, report outages, and manage their accounts.
What measures are in place to combat fraud within the electric power sector?
We are committed to operating with integrity and transparency. We’ve partnered with ACOCACAR and SURTIGAS to implement robust anti-fraud measures and collaborate on efforts to protect our customers and the integrity of the electric power sector
Conclusion
Through its significant investments, focus on customer service, and collaborative efforts, AFINIA is making significant strides in providing reliable and accessible electric power services in Colombia. Their commitment to transparency and innovation positions them as a key player in shaping the future of the country’s electric power landscape.
