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Zuid-Holland threatens to reduce payments to transport company Qbuzz … The province of Zuid-Holland is considering reducing the money given to transport company Qbuzz for bus transport in the northern part of the province. The province feels that the number of bus trips being canceled is too high. Zuid-Holland’s transport commissioner, Fredrik Zevenbergen, has been considering imposing a fine on Qbuzz for some time and is now also considering “partially … URL: https://nltimes.nl/2025/01/29/zuid-holland-threatens-reduce-payments-transport-company-qbuzz-due-poor-service
Mogelijk sancties voor Qbuzz na chaos in busvervoer Tijdens de aanbesteding van het busvervoer in Zuid-Holland Noord werd afgesproken dat Qbuzz emissievrije bussen zou inzetten. Qbuzz bestelde ruim 250 elektrische bussen: 112 bij de Belgische fabrikant Van Hool en 140 bij het Italiaanse IVECO. Door het faillissement van Van Hool in 2023 en leveringsvertragingen bij IVECO, kampt Qbuzz met een … URL: https://zogouds.nl/nieuws/mogelijk-sancties-voor-qbuzz-na-chaos-in-busvervoer
Problems: South Holland criticizes Qbuzz for poor service The start of the new public transport concession in South Holland North by qbuzz has been downright chaotic. … One of the most discussed points is the deployment of a completely zero-emission bus fleet, as originally promised by Qbuzz at t…as a large part of the ordered electric buses was not ready on time, the start of Qbuzz is chaotic in and around cities such as Alphen aan den Rijn, Gouda, Leiden and Katwijk. Many buses come too late or not at all.
47 million euros
The province of South Holland is very dissatisfied with the services and has been threatening with sanctions for a while. Zevenbergen recently demanded an improvement plan from Qbuzz. Although the company submitted that plan on time, the deputy calls its content ”simply insufficiently, given the agreements that Qbuzz has committed to”.The province demanded that Qbuzz would have reduced the trip dropout this week to below 1 percent. The company says that the deadline is “not realistic and not feasible”. Zuid-Holland will not only impose fines, but is also considering giving less money for the time being by “partially suspending” the monthly exploitation contribution.This year Qbuzz will in principle receive almost 47 million euros.
Bus and staff shortage
According to Qbuzz, 100 of the 140 electric buses have now been ordered from Iveco. The company uses dozens of diesel buses for the time being, while the agreement is to drive completely emission -free. Qbuzz also suffered from a staff shortage. The company says that dozens of drivers have been entered in recent weeks, making the workforce now “numerically in order” to fill all services.
Zuid-Holland Threatens to Reduce Payments to Qbuzz Over Poor service
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The start of the new public transport concession in South Holland North by Qbuzz has been chaotic, with the province threatening to cut payments due to poor service. This asthma has led to widespread criticism and potential sanctions against qbuzz, highlighting significant issues with the deployment of electric buses and staffing.
Qbuzz Facing Sanctions
Q: What measures is Zuid-Holland considering against Qbuzz due to poor service?
Dr. Anne Kooistra: Zuid-Holland is seriously considering imposing fines on Qbuzz. In addition,they’re thinking of partially suspending the monthly exploitation contribution,meaning Qbuzz might receive less funding.This comes after repeated threats of sanctions due to high trip cancellations and delays.
Q: How has Qbuzz’s failure to meet their emission-free fleet promise impacted their services?
Anne Kooistra: As a large part of the ordered electric buses from Belgian manufacturer Van Hool and Italian firm IVECO wasn’t delivered on time, Qbuzz has had to rely on diesel buses. This has left several cities in chaos,with buses arriving late or not at all. The promised emission-free fleet is a key part of the concession agreement, making this an essential issue.
The Province’s Concerns
Q: what concrete steps has the province demanded from Qbuzz to improve services?
Anne Kooistra: The province required Qbuzz to submit an improvement plan, which was submitted on time. However, Transport Commissioner Fredrik Zevenbergen deemed the plan insufficient.He demanded that the trip cancellations be reduced to below 1 percent, which Qbuzz claims is unrealistic and infeasible.
Q: What are the primary concerns of Zuid-Holland regarding Qbuzz’s services?
Anne Kooistra: The primary concerns are high trip cancellations, delays, and the use of diesel buses rather of the agreed emission-free fleet. The province is very dissatisfied with the current situation and feels that the promises made by Qbuzz have not been met.
Gaps in Service Due to Shortages
Q: How has Qbuzz addressed the bus and staff shortages?
Anne Kooistra: qbuzz has managed to order around 100 out of the 140 electric buses from IVECO. Yet, they’re still using diesel buses temporarily. For staffing, the company claims to have hired dozens of new drivers recently to meet service demand.
Q: How does the province view the current efforts by Qbuzz to mitigate the shortages?
Anne Kooistra: The province sees the efforts as insufficient because Qbuzz still hasn’t met the emission-free requirement and the service reliability is poor. The recent hires may help in the short term, but the essential issues around the promised electric buses need to be resolved.
Conclusion: The review of Zuid-Holland’s actions and Qbuzz’s response reveals a complex situation where service reliability and emission goals have failed to align. the threat of sanctions highlights the seriousness with which the province views the issues. Both the province and Qbuzz need to work together to ensure that the public transportation network meets the promised standards efficiently and environmentally.
