The Paramount Group recently introduced robots into the restaurant In addition to helping with food delivery, hospitality and cleaning, they can also “entertain guests” by delivering popcorn for children and singing happy birthday to diners to celebrate their birthdays, hoping to attract young family customers and OL diners. (Provided by Tobot Solution)
Hong Kong’s economic recovery is not as expected and the trend of consumption going north continues. on the outside, it is seen as old school and outdated, it is difficult to attract young diners with higher spending power. There are traditional restaurants that seek change and break away from traditional thinking and use technology to turn crises into opportunities and move the market trend. The Paramount Group recently introduced robots into the restaurant In addition to helping with food delivery, hospitality and cleaning, they can also “entertain guests” by delivering popcorn for children and singing happy birthday to diners to celebrate their birthdays, hoping to attract young family customers and OL diners.
Li Zhixiong, head of Paramount Group’s MegaBox branch, said that Hong Kong’s catering industry is now facing changes, but he believes that as long as the traditional restaurant industry can keep up with the times, there may be another business opportunity. He explained that robots can effectively solve the “manpower shortage” and help colleagues handle tasks such as food delivery, reception, cleaning, etc., while employees can focus has been providing better services, and also hopes to change the image of the old school. .
He hopes the restaurant will use innovative methods to deliver popcorn to children with robots, and use robots to sing happy birthday to guests, creating a dining environment happy and enjoyable while enhancing the customer experience so that young guests can have a refreshing experience with the hosts. restaurant: “Older employees are less enthusiastic about customer experience, and it is difficult to get them willing to sing happy birthday to customers excitedly. The robot “can make up for the defects” by delivering popcorn and singing happy birthday to children and their families. Everyone is very happy to see them!
Workers accept robot applications and do not fear being replaced
He pointed out that robots can effectively help with some repetitive and physical tasks in restaurants, significantly reducing work-related injuries: “At the beginning, operators do not have a deep understanding work on robot applications and fear being replaced by robots. We should better workers know clearly that robots help colleagues rather than replace them, and hopefully reduce work-related injuries, increase occupational safety and health, environment make the work of employees more comfortable, get more space and time to get. closer to diners, and providing good customer service.”
Li Zhixiong hopes that intelligent robots will further develop in the future and provide a wider range of services to assist banquets and kitchen work, such as providing seat checks, seat arrangements, and tools -Automatic dishwashing robots/Cooking robots/Dessert making robots.
The original article was published on AM730 https://www.am730.com.hk/Local/traditional restaurants seek changes to win over young customers – including robots-entertaining guests-popping popcorn and singing happy birthday/509904?utm_source=yahoorss&utm_medium=referral
2024-11-25 03:22:00
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While robots offer increased efficiency and potentially novel dining experiences, what are the ethical implications of their broader adoption in the restaurant industry, especially concerning job displacement and the preservation of human interaction in a social setting?
## Interview: Robots in Restaurants – Revolution or Gimmick?
**Introduction:**
Welcome to World Today News. Today we’re diving into the fascinating world of culinary technology with two experts who will help us navigate the growing trend of robots in restaurants. Joining us are:
* **Mr. Li Zhixiong,** Head of the MegaBox branch of Paramount Group, a pioneering restaurant chain embracing robotic assistance.
* **[Name of Second Guest],** a [Title/Expertise related to restaurant industry, technology, social impact, etc.].
**Section 1: Reigniting Tradition: Robots as a Solution to Restaurant Challenges**
* **Mr. Li, the article mentions Hong Kong’s catering industry facing challenges. How do you believe robots address these issues, specifically for traditional restaurants like yours?**
*
Mr. Li, you highlighted robots assisting with “manpower shortages”. Can you elaborate on the specific tasks robots handle and how this frees up human staff for more engaging roles?
* **[Second Guest], what are your thoughts on the use of robots in established restaurants? Do you see them as a sustainable solution or more of a short-term trend?**
**Section 2: Beyond Efficiency: Redefining the Dining Experience**
* Mr. Li, your restaurant uses robots for entertainment, like delivering popcorn and singing happy birthday. How do these interactions enhance the customer experience, particularly for families?
* **[Second Guest], what are the potential benefits and drawbacks of robots directly interacting with customers? How does this impact the social dynamics of dining?**
* **Mr. Li, some might argue that these playful robot features seem gimmicky. How do you respond to concerns that they detract from the authenticity of the dining experience?**
**Section 3: The Future of Food Service: Human-Robot Collaboration**
* **Mr. Li, the article mentions you envision robots playing a larger role in the future, even assisting in the kitchen. What specific tasks do you see them handling, and how do you foresee human chefs collaborating with robotics in the future?**
* **[Second Guest], what are some of the ethical considerations surrounding increased automation in the restaurant industry? How can the balance between human jobs and technological advancements be maintained?**
* **Looking ahead, what are your predictions for the future of robots in restaurants? Will they become commonplace, or are they destined to remain a niche novelty?**
**Conclusion:**
Thank you both for sharing your invaluable insights. This discussion highlights the complex and evolving landscape of the restaurant industry. As technology continues to advance, it will be fascinating to see how traditions adapt and how robots continue to shape the future of dining.
We invite our viewers to share their thoughts and experiences with robots in restaurants in the comments below.
