The Metro offers medical and damage coverage to its passengers, guaranteeing attention to incidents related to the operation of the service. (Photo: Cuartoscuro)
He Collective Transportation System (STC) Metro, which moves around five million people daily, has established itself as the backbone of mobility in the Mexico City. Thus, users depend on this means of transportation to get to their jobs, schools and leisure destinations.
However, despite its relevance and efficiency, it is not exempt from mishaps that put the safety of passengers at risk. An example of this occurred this Tuesday, November 19, when four people were attacked with a knife at the station. Tacubayalocated on line 7 of the system.
This type of incident highlights the importance of knowing the protection coverage offered by the STC Metro to its users in case of accidents or attacks. In situations like this, passengers can resort to comprehensive insurance that covers various damages derived from Metro operations.
Every day, millions of users benefit from the safety and medical coverage offered by the STC Metro. (Image: X/ @MetroCDMX)
The STC Metro has a current policy of comprehensive insurance of damages, which covers users from the moment they enter the system. The coverage is valid when the damage comes from the operations own of the Metro or failures in its facilities, as stipulated by current legislation on civil liability.
Insurance, provided by GMX Insurancecovers damages to third parties, whether people or properties affected by the operation of the Metro. This insurance includes care first aid, transfer to hospitals, hospitalization, surgeries, rehabilitation y medicines for injured people. In the case of serious accidents, such as the one that occurred on Line 12, amounts of up to 325 thousand pesos were awarded in the event of death, 307 thousand pesos for medical expenses and 16 thousand pesos for funeral expenses.
Regarding the recent attack in Tacubaya, the victims would have the right to have their medical care covered under this policywhich includes transfer to private hospitals, as long as family members accept it. In this context, the Mexico City Metro has reported that the insurance policy was activated to ensure that the injured receive appropriate care.
The Tacubaya Metro station was the scene of a multiple knife attack on November 19, so users could have received support from the STC insurance. (Image: screenshot)
It is important to highlight that Metro insurance coverage is strictly linked to events related to its operation. In cases like falls of users for reasons unrelated to the operation of the service, or if someone throws themselves onto the tracks, the Metro has no responsibility for medical care, although it will provide immediate care at the station.
What specific types of medical expenses are covered by the Mexico City Metro’s insurance policy for passengers?
1. Can you tell us more about the importance of the medical and damage coverage provided by Mexico City Metro to its passengers?
2. What are some of the typical incidents that passengers might experience while using the Metro, and how does this coverage come into play in these situations?
3. How does the Metro ensure that its passengers are adequately informed about the coverage they have access to?
4. Are there any limitations to the Metro’s insurance policy, and if so, how do they handle cases that fall outside of the coverage?
5. What is the process for filing a claim under the Metro’s insurance policy, and how long does it usually take for the claims to be processed?
6. As an individual who relies on public transportation daily, how do you feel about the level of protection offered by the Metro regarding medical emergencies and damage due to service operations?
7. Do you think that other public transportation systems should implement similar policies to provide greater peace of mind for their passengers?
