On the first day of Buen Fin, the Federal Consumer Prosecutor’s Office (Profeco) reported 44 disagreements on the part of people who went to buy in a commercial establishment.
In total, the agency said, 34 were reconciled and eight more are in process. As a result of the conciliations, the agency managed to recover an amount in favor of the buyers for 578 thousand 015 pesos.
The entity with the highest number of complaints was Mexico City with 6; followed by Jalisco, Tamaulipas, Chiapas and the State of Mexico with 4 each; Oaxaca and Veracruz with 3; and Tabasco, Hidalgo and Puebla with 2 respectively.
Among the main reasons for complaints are non-compliance with the offer, non-compliance with the promotion, cancellation of the purchase, they did not respect the advertised price and lack of information about the product, among others.
The suppliers that were identified in the complaints are Walmart, Soriana, Liverpool, Bodega Aurrera and Coppel.
He noted that he has provided 2,046 consultations, where people were guided about their rights as consumers, the procedures that can be carried out at Profeco and the attention was channeled to other agencies.
The agency deployed 1,499 public servants to address complaints in 366 shopping centers, which means 22 percent more than in the 13th edition of the economic reactivation program.
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What are the main reasons for consumer disputes during Buen Fin, and how do these issues differ among major retailers like Walmart, Soriana, and Liverpool?
1. As we delve into the topic of consumer rights and disputes during Buen Fin, could you both share your insights on the number of reported disagreements, resolved complaints, and the main reasons for them? Additionally, how has the involvement of major retailers like Walmart, Soriana, and Liverpool affected the situation?
2. It’s interesting to note that Mexico City had the highest number of complaints, followed by other states. Does this pattern suggest any regional disparities or particular challenges that consumers face in these areas?
3. How has Profeco’s assistance and outreach efforts during Buen Fin contributed to addressing consumer concerns? Can you elaborate on the specific steps taken to resolve these complaints and protect consumer rights?
4. The article mentions an increase in the number of Profeco staff deployed to shopping centers this year. What has been the impact of this heightened presence on consumers’ experiences during Buen Fin? Have there been any notable improvements or challenges?
5. As professionals in the field, what recommendations do you have for both consumers and businesses to ensure a smoother and more transparent Buen Fin experience in the future? Are there any legislative changes or additional measures that could be implemented to further protect consumers’ rights during promotional events like this one?
