Unusual payment, no possibility to withdraw money: Alipay crashed on the last day of 11 udn Global in China

2024/11/11 24 hours around the corner

Photo/Reuters

Abnormal payment and inability to withdraw funds:ChinaAlipay crashed on the last day of Double 11

“On Double 11, Alipay collapsed.” Today in China, November 11, is the last day of the shopping festival commonly known as “Double 11”. has obviously slowed down, but this is still the season for many e-commerce companies to run for performance. However, just this morning, Alipay, a third-party payment platform that is widely used in China, suddenly suffered a major crash, as a result of which many users were unable to used to make regular payments, be withdrawn again, and even unable to withdraw money directly. The hot keyword “Alipay collapse” suddenly appeared on Weibo, prompting a large number of netizens to post complaints and ask for help.

Double Shopping Carnival 11 started in China in 2009. It first started on Taobao Mall under Alibaba (later renamed as “Tmall”), and the call launched the shopping frenzy online in China. In the past ten years, the transaction amount has exceeded 100 billion, setting a new record When the founder of Alibaba, Jack Ma, was still in office, he would personally attend carnival parties to build momentum and become the focus of China’s speech. However, after 2019, Jack Ma disappeared from the public eye, and with the subsequent impact of the epidemic, the Double 11 crack that once set a record for trade amounts around 2021, began with an obvious fever and wear fatigue. (Further reading:〈 That’s Ma Yunshao? “Farewell to Double 11” Shopping Tire in China》)

On this year’s Double 11 in 2024, another situation occurred that dumbfounded Chinese users: an inexplicable crash occurred on China’s third-party electronic payment platform “Alipay” this morning. today. The current service is unstable, please choose another payment method” appeared one after another. Around noon, hot keywords began to appear on Weibo:

Photo/Weibo

Many users said that they were unable to make payments using Alipay bills, they failed.

“Apple Alipay cannot pay, and the money has been removed.” “I was taken out several times, but the order was not successfully paid.” “I was taken out 22 times, but everyone was returned in the morning.”

Many people intuitively call the customer service number first, but Alipay customer service has been able to get through almost no response from online customer service. The users who suffered were wondering if it was Double 11 that caused the accident? But this claim has not been verified. Other users also said on Weibo that there did not appear to be any abuse in the Alipay they used, and it did not appear that the entire platform was shut down.

At around 11:30 noon, Alipay officially said publicly:

“Due to a partial failure in the system’s message database, the payment function of some users has been affected. This failure will not affect the financial security of the user. As of 10:50 a.m., the failure was repaired. We sincerely apologize for the inconvenience caused to you.

Photo/Reuters

This keyword “Alipay crash” is a topic that has appeared again in the last few years – the last time was in April this year, when “some activities” crashed like it and no users were able to log in normally at that time, many Chinese netizens also Criticism: Alipay user experience has deteriorated and there is no quality control and development. The previous ones also included a crash on November 16, 2023, and system instability during the Chinese Valentine’s Day event on August 14, 2021, which provoked a lot of criticism about Alipay.

At the same time, China’s 11 Double Shopping Festival, which has set several records in the past, has greatly declined in popularity and consumption in recent years, and no it was as big as it was at that time. In the past, activities that broadcast live consumption on various platforms will be stopped starting in 2022, and the total transaction number of Double 11 will no longer be announced to the public. Spending is not concentrated during the week of Double 11. The reason behind this may be that the shopping trend on various live streaming platforms in China has weakened the spending power. original of Double 11. In addition, Chinese officials have criticized the “impetuous e-espionage. trade economic market”. This type of The motivation to buy and the enthusiasm of consumers during the Double 11 promotions was gradually weakened.

Photo/Reuters