If you have already appealed to the complaints and service quality commissioner of the health establishment concerned.
We therefore act in second appeal :
- If you are dissatisfied with the decision rendered by the commissioner complaints and quality of services. Or if you have not received a response from them within 45 days.
- And if your problem concerns an establishment of the health and social services networkseither :
- a hospital center;
- a local community service center (CLSC);
- a private residential residence for the elderly (RPA);
- a residential and long-term care center (CHSLD);
- a youth center;
- an integrated health and social services center (CISSS);
- an integrated university health and social services center (CIUSSS);
- a Health and Social Services Center (CSSS);
- a rehabilitation center;
- an intermediate resource (RI) or a family-type resource (RTF);
- a reception center (drug addiction, pathological gambling, deficiencies);
- a community organization covered by the Act respecting health services and social services;
- an ambulance service company;
- any other organization, company or person to which a public network establishment uses by agreement.
information">The assistance and complaints support center in your region (1 877 767-2227) can answer your questions and help you formulate your complaint.
Limitation periods for processing a complaint
You can appeal to us up to two years after receiving the decision of the complaints and service quality commissioner.
Once this period has expired, it is possible that the examination of the complaint in second recourse will be refused, unless it is shown to us that it is impossible to act in the required time. If the circumstances justify it, we can intervene on our own initiative even after the two-year period.
We cannot process your complaint if:
- You don’t have First of all communicated with the Complaints and Service Quality Commissioner of the health establishment targeted by your complaint.
Know that we can act as a second recourseeither after the complaints commissioner and the quality of services.
Consult the list of complaints commissioners and the quality of services to find the one in your region.
information">The assistance and complaints support center in your region (1 877 767-2227) can answer your questions and help you formulate your complaint.
- If your complaint concerns a doctor, resident, dentist or pharmacist who practices in a hospital, a CLSC or in any other establishment.
information">Your complaint regarding a healthcare professional must instead be addressed to the complaints and service quality commissioner of the establishment where the person provides care or services. It will then be entrusted to a examining doctor. If you do not agree with the conclusion rendered by the examining doctor, you can file a complaint with the review committee of the establishment concerned.
Private practices of doctors, dentists and other health professionals are not covered by this complaint review mechanism. An exception exists when they are linked, by a service agreement, to a public establishment in the health and social services network.
