@Elianne
Are you sure your phone was locked? What exact error are you seeing? It could be a SIM card lock or a network lock, it depends on the error message
If it is a Samsung and the message is “SIM network PIN blocked. Enter SIM network PUK.“
Call Samsung at 1-800-726-7864 to obtain a master unlock code.
you just need to provide them with the IMEI and where the phone was purchased |
If the message is “PIN unlock key (PUK)” or “Enter PUK Your SIM Card, SIM cannot be accessed” or on the status bar of an iPhone displaying “Locked SIM“
Simply send a support message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open the ticket: https://urlshortner.tiia.ai/Oyn1L6
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will respond to you by sending you a message there.
If the message is “SIM network unlock PIN” or “SIM ME lock code NP” or “SIM not Supported” or on the About -> Carrier Lock screen of an iPhone showing“SIM locked”
You need to ask the carrier you bought the phone from to help you unlock it. (Sorry, for this particular issue PM support would not be able to help you)
