Hertis Scheefe has been running the Allianz agency in Mügeln for 19 years now, but one thing has not changed during this time. “What sets us apart is our proximity to the customer, here on site, without waiting on hold on the phone or endless transfers,” is how the agency manager sums up her claim.
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After the fall of the Berlin Wall, the Mügeln native completed her training as an insurance specialist, gained her first experience and finally started working for Allianz in 2004, opening her agency a year later. She can offer customers the full range of Allianz insurance policies and recommend the right product for them. “We currently have a completely new product, an insurance package with home contents, building, liability, dog and legal protection insurance, at a price that is unrivalled compared to individual insurance policies and with full benefits,” explains Scheefe, “the perfect private insurance for all conceivable insurance cases.”
Of course, customers also come because they can get all insurance products from a single source, with personal advice and explanations in a relaxed manner. Scheefe stresses that it is important to think about what happens when something happens and quick help is important. Then their customers know what they have in the Scheefe agency: a local contact who takes matters into their own hands and provides quick and uncomplicated help. “Personal service is very important to many customers in our digital world,” says the experienced insurance expert.
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Their experience shows that customers want to talk to a person, not to machines or even to get stuck on recorded messages, and if they cannot come to the agency in Mügeln, Hertis Scheefe is happy to drive them home.
Since last year, the agency manager has been supported by an additional employee in the branch. With trainee Sarah Guth as a customer advisor, she can further strengthen her agency for the demanding tasks in the insurance industry. In 2025, the Allianz agency Scheefe is heading towards an anniversary: 20 years of agency operations in Mügeln.
JR
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