SAN FRANCISCO
Talkdesk®, Inc., a global provider of AI-powered customer experience (CX) technology for companies of all sizes, has been named to the Forbes Cloud 100 Talkdesk secured the number 16 spot on the 2024 list amidst a host of AI challengers and frontrunners in financial technology, security, and vertical software.
Generative AI innovations (GenAI) in the Talkdesk CX Cloud Contact Center Platform and the Talkdesk Industry Experience Cloudsthat enable companies around the world to modernize their CX helped Talkdesk take a standout position again this year.
The Cloud 100 is the definitive ranking of the 100 best private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners and Salesforce Ventures.
For the ninth consecutive year, the Cloud 100 reviewed applications from hundreds of cloud startups and private companies. The Cloud 100 evaluation process evaluated companies on four factors: market leadership (35%), estimated valuation (30%), operating metrics (20%), and people and culture (15%). For market leadership, the Cloud 100 enlists the help of a panel of chief executive officers (CEOs) of public cloud companies to help evaluate and rank their private competitors.
Founded in 2011, Talkdesk has an impressive history of introducing new technology innovations to the Talkdesk CX Cloud contact center platform every year, including applications for customer self-service, omnichannel engagement, routing and orchestration, workforce engagement, employee collaboration, and customer experience analytics. Key innovations include Talkdesk Industry Experience Clouds, the industry’s only tailored, turnkey solutions that meet the specific customer experience needs of healthcare providers, banks, insurers, and retailers.
Over the past year, new GenAI-powered applications have been added that enable industry-specific customer self-service (Talkdesk Autopilotsolutions for banking, retail and healthcare), seamless voice and digital routing (Talkdesk Navigator) and providing customer insights in contact center data (Talkdesk Interaction Analytics™ and Talkdesk mood insights). With these innovations, companies can use AI to achieve more autonomous, hyper-personalized and proactive customer care, ultimately increasing loyalty and revenue opportunities.
The Forbes 2024 Cloud 100 and 20 Rising Stars lists will be published online at www.forbes.com/cloud100. The highlights of the list will appear in the August/September 2024 issue of Forbes Magazine.
This year, the CEOs of the Cloud 100 and 20 Rising Stars companies will be honored with a digital content and at the exclusive Cloud 100 Celebration hosted by Bessemer Venture Partners, Salesforce Ventures and Forbes. Special thanks go to event sponsors including Amazon Web Services (AWS), Bank of America, Cooley, Deloitte, Goldman Sachs, HSBC, JP Morgan, Morgan Stanley and Nasdaq.
Supporting Quotes
Tiago Paiva, Chief Executive Officer and Founder of Talkdesk, said, “Talkdesk has helped thousands of companies improve and benefit from the customer experience. What sets us apart is a combination of our Talkdesk Industry Experience Clouds, which accelerate ROI faster than traditional or one-size-fits-all solutions for multiple vertical industries, and our rapid pace of continuous innovation. We are grateful to be recognized once again as a Cloud 100 company by Forbes, Bessemer Venture Partners and Salesforce Ventures.”
Alex Konrad, Forbes Cloud 100 editor, said: “For nine years, the Forbes Cloud 100 list has recognized the world’s leading private cloud companies, from AI to work software, infrastructure to security. “This year’s list is the strongest group of leaders yet, with revenues, valuations and growth that will ultimately drive historic IPOs.”
Mary D’Onofrio, Partner at Bessemer Venture Partners, said: “In the nine years we’ve been collecting data, we have never seen a cohort as competitive as the 2024 Cloud 100. The value of the list reached $820 billion this year, the highest in the history of the Cloud 100. Not surprisingly, AI is now the highest valued category. We continue to be excited by how quickly AI companies are scaling, transforming the cloud and driving the next wave of growth, which has led to a massive increase in the list’s market cap of over $150 billion year-over-year.”
Paul Drews, Managing Partner at Salesforce Ventures, said: “Over the past year, our industry has seen a generational shift in innovation, and with AI at the forefront, we are witnessing one of the most significant platform shifts in decades. The Cloud 100 list represents the best of the best, and we have never been more excited about what the future holds, not just for the cloud, but for the entire technology industry. We are proud of what these founders and their communities have already accomplished, and look forward to seeing how they continue to transform the industry in the future.”
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experiences. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we enable companies in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, increase revenue, reduce costs, and improve operational efficiency. With specialized workflows and integrations out-of-the-box for our Industry Experience Clouds, Talkdesk drives value for our customers faster and easier than legacy or one-size-fits-all solutions.
As a partner to companies around the world, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, coupled with our track record of keeping promises, sets us apart in the industry. Improve the customer experience, streamline your operations, and increase your revenue with Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective owners. Their use does not imply affiliation with or endorsement of these companies.
About Bessemer Venture Partners
Bessemer Venture Partners helps entrepreneurs lay a strong foundation to build and develop long-term businesses. With more than 145 IPOs and 300 portfolio companies across the enterprise, consumer and healthcare sectors, Bessemer supports founders and CEOs from their early days through every stage of growth. Bessemer’s global portfolio includes Pinterest, Shopify, Twilio, Yelp, LinkedIn, PagerDuty, DocuSign, Wix, Fiverr and Toast and has more than $18 billion in assets under management. Bessemer has teams of investors and partners in Tel Aviv, Silicon Valley, San Francisco, New York, London, Hong Kong, Boston and Bangalore. Bessemer was born out of innovations in the steel industry more than a century ago. Bessemer’s long history has given its partners the opportunity to celebrate and challenge its best investment decisions (see Memos) and also to learn from one’s mistakes (see Anti-Portfolio).
About Forbes
Forbes is committed to success by celebrating those who have made it and those who strive to make it. Forbes showcases the most influential leaders and entrepreneurs who are driving change, reshaping the economy and making a meaningful impact on the world. The Forbes brand today reaches more than 140 million people around the world through its trusted journalism, signature LIVE and Forbes Virtual events, tailored marketing programs and 43 licensed local editions in 69 countries. Forbes Media’s brand extensions include licensing agreements in real estate, education and financial services.
About Salesforce Ventures
Salesforce Ventures helps enterprising founders build companies that are reinventing the world. For over 15 years, we have invested in and partnered with more than 400 of the world’s most tenacious enterprise software companies, from inception to IPO, including Airtable, Databricks, DocuSign, Guild Education, Hopin, monday.com, nCino, Snowflake, Snyk, Stripe, Tanium, and Zoom. We leverage our decades of cloud experience and long-term relationships with key decision makers at thousands of companies around the world to give our portfolio companies an unfair advantage, help them build credibility, and accelerate their growth. Salesforce Ventures has a portfolio of over 300 companies in more than 25 countries valued at $5 billion, and has offices around the world, including San Francisco, Irvine, New York, London, Tokyo, and Sydney. Follow @SalesforceVC and learn more at http://www.salesforceventures.com.
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Media contacts:
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Bessemer Venture Partners
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