The Swiss are probably the most glad with the cellular web, and cellular site visitors in addition to promoting and campaigns are the worst. That is mirrored on this yr’s cell phone subscription satisfaction survey by on-line comparability service moneyland.ch. 1,500 individuals participated within the consultant survey.
The respondents evaluated the suppliers based mostly on the traits of price-performance, community high quality, cellular web, mobility, customer support, cancellation instances, promoting and smartphone app. We have been additionally requested how glad clients are with their provider normally. The ranking was given on a scale of 1 to 10, with 1 being “in no way glad” and 10 being “very glad”.
Wingo forward of Coop Cellular, Gomo and M-Price range Cellular
On common throughout all options, Wingo is rated the very best by clients. Wingo scored 8.3 out of 10 factors, adopted by Coop Cellular with 8.1 factors and Gomo and M-Price range Cellular with 8 factors every (all rated “excellent”). Galaxus Cellular is in fifth place with a ranking of seven.9. Industrial big Swisscom is in the midst of the sector with 7.5 factors. The main gamers are Dawn with 7.1 factors and Salt and Yallo with 7.4 factors every.
Desk 1: Common charges by supplier
| Provider | Factors | listen |
|---|---|---|
| Wingo | 8.3 | superior |
| Coop cellular | 8.1 | superior |
| a mountain | 8.0 | superior |
| M-Price range Cellular | 8.0 | superior |
| Galaxy cellular | 7.9 | intestine |
| Swisscom | 7.5 | intestine |
| Yallo | 7.4 | intestine |
| Salt | 7.4 | intestine |
| dawn | 7.1 | intestine |
Cellular web, community and app high quality are the very best
Of the assorted components, these surveyed rated cellular web the very best (8 out of 10 factors). Community high quality (7.9 factors) and the smartphone app (7.7 factors) additionally obtained good marks. That is adopted by the price-performance ratio (7.5 factors) and customer support (7.4 factors).
Promotion, switch and spot time are the worst
The Swiss are much less glad with promoting and campaigns apart from motion (ie making calls and browsing overseas), which the respondents rated as 7.1. The contact time can be rated decrease at 7.3 factors.
Desk 2: Common scores by issue
| Issue | Factors | listen |
|---|---|---|
| Satisfaction with particular person components | ||
| Cellular Web | 8.0 | superior |
| Community high quality | 7.9 | intestine |
| smartphone app | 7.7 | intestine |
| Worth-performance ratio | 7.5 | intestine |
| customer support | 7.4 | intestine |
| discover interval | 7.3 | intestine |
| Roaming (use overseas) | 7.1 | intestine |
| Promotion and promoting | 7.1 | intestine |
| General satisfaction | ||
| all in all | 7.8 | intestine |
Though the promotion and promotion issue is usually thought-about decrease, there are important variations between the completely different suppliers. Wingo and Gomo every obtained the very best marks with 8.3 out of 10 factors, adopted by Coop Cellular and Galaxus Cellular with 7.8 factors every. Swisscom comes final with 6.6 factors, adopted by Dawn with 6.7 factors and Salt with 7.2 factors.
In terms of mobility, Swisscom’s low-cost model Wingo is rated the very best with 7.8 factors, adopted by Coop Cellular with 7.5 factors and Galaxus Cellular with 7.4 factors. Gomo performs worst with 6.3 factors, adopted by Dawn and Yallo with 6.8 factors every. Salt will get 7 factors, Swisscom 7.2 factors.
“Motion is a protracted course of. “Motion has additionally scored under common lately,” defined Ralf Beyeler. “Prospects are nonetheless not glad with their supplier’s transfer, though many suppliers use rooting to draw clients in promoting campaigns. “
That is how the respondents estimate the discover interval
Gomo is on the high in terms of the contact time, the supplier will get 8.6 factors. Coop Cellular, Galaxus Cellular and Wingo shared second place with 8.3 factors every. These suppliers promote contracts with out lengthy minimal phrases; solely Coop Cellular generally gives subscriptions with a minimal time period. In terms of name instances, Salt and Dawn are ranked the worst with a ranking of 6.7, adopted by Swisscom and Yallo with a ranking of seven.3. Swisscom and Salt depend on cell phone subscriptions with a minimal interval, whereas at Dawn this varies in keeping with the precise supply. Yallo gives cell phone subscriptions with no minimal time period.
This is how clients fee cell phone suppliers’ smartphone apps
Many shoppers now use an app from their cell phone supplier. That is why moneyland.ch requested respondents for the primary time how glad they have been with their supplier’s app.
Wingo and M-Price range Cellular clients are extra glad with the smartphone app. Each suppliers are rated 8.1. Coop Cellular continues in third place with 8 out of 10 factors. Swisscom scored 7.8 factors, putting it in the midst of the sector. Salt, Dawn and Yallo come final with 7.4 factors every.
Wingo and M-Price range Cellular are on the forefront of cellular web
For a lot of Swiss individuals, cellular web high quality is an important criterion for a cell phone subscription. Wingo and M-Price range Cellular are on the high with a ranking of 8.5 factors every. Third place goes to Gomo (8.4 factors), adopted by Swisscom (8.2 factors) and Coop Cellular, Galaxus Cellular and Salt (8 factors every). On the different finish of the rankings are Dawn and Yallo (7.6 factors every).
Allocation with Swisscom cell phone subscriptions
The Swiss market chief Swisscom receives a median ranking of seven.5. Prospects give Swisscom the very best ranking for community high quality (8.4 factors) and cellular web (8.2 factors). There may be additionally a ranking of seven.8 for the smartphone app, 7.7 for customer support, 7.3 for the decision time, 7.2 for mobility and 6.8 for the price-performance ratio. The motivation and promotion issue comes final with 6.6 factors. When requested how glad clients are normally, Swisscom obtained a median ranking of seven.9.
Along with the primary model Swisscom, the corporate sells cellphone subscriptions beneath the identify Wingo and in collaboration with the grocery store chains Migros and Coop beneath the names M-Price range Cellular and Coop Cellular. What’s stunning is that these cheaper gives are rated higher by clients on many components than the primary model Swisscom.
Redemption with Dawn cell phone subscriptions
Dawn, the second largest cell phone supplier in Switzerland, is available in final with a median of seven.1 factors. The cellular web (7.6 factors), the smartphone app (7.4 factors) and community high quality (7.3 factors) got here out the very best within the survey. Dawn scored 7.1 factors for its price-performance ratio and 6.8 factors every for mobility and customer support. The respondents at Dawn rated the discover interval in addition to promotions and promotions because the worst with a ranking of 6.7. When requested how glad their clients are normally, Dawn obtained a median ranking of seven.3.
Satisfaction with Salt cellphone subscriptions
The third largest Swiss provider Salt is in final place. The supplier from Renens is rated with a median of seven.4 factors. The cellular web (8 factors), community high quality (7.8 factors) and the price-performance ratio (7.6 factors) obtained the very best marks. The smartphone app and customer support have been rated 7.4 every, whereas promotions and promotions have been rated 7.2. The worst scores are for mobility (7 factors) and speak to time (6.7 factors). Salt clients fee their satisfaction “total” with 7.8 factors.
Desk 3: Scores by supplier and components intimately
| Coop | Galaxus | a mountain | M-Price range | Salt | dawn | Swisscom | Wingo | Yallo | |
|---|---|---|---|---|---|---|---|---|---|
| Satisfaction with particular person components | |||||||||
| Worth-performance ratio | 8.5 | 8.6 | 9.2 | 8.3 | 7.6 | 7.1 | 6.8 | 8.7 | 7.8 |
| Community high quality | 8.5 | 7.5 | 8.3 | 8.6 | 7.8 | 7.3 | 8.4 | 8.6 | 7.4 |
| Cellular Web | 8.0 | 8.0 | 8.4 | 8.5 | 8.0 | 7.6 | 8.2 | 8.5 | 7.6 |
| Roaming (use overseas) | 7.5 | 7.4 | 6.3 | 6.9 | 7.0 | 6.8 | 7.2 | 7.8 | 6.8 |
| customer support | 8.5 | 8.0 | 7.5 | 8.5 | 7.4 | 6.8 | 7.7 | 7.9 | 7.1 |
| discover interval | 8.3 | 8.3 | 8.6 | 8.2 | 6.7 | 6.7 | 7.3 | 8.3 | 7.3 |
| Promotion and promoting | 7.8 | 7.8 | 8.3 | 7.3 | 7.2 | 6.7 | 6.6 | 8.3 | 7.7 |
| smartphone app | 8.0 | 7.6 | 7.9 | 8.1 | 7.4 | 7.4 | 7.8 | 8.1 | 7.4 |
| General satisfaction | |||||||||
| all in all | 8.4 | 8.2 | 8.7 | 8.3 | 7.8 | 7.3 | 7.9 | 8.7 | 7.6 |
| Common grade | |||||||||
| Common grade | 8.1 | 7.9 | 8.0 | 8.0 | 7.4 | 7.1 | 7.5 | 8.3 | 7.4 |
Desk 4: Charges by supplier and components intimately
| Coop | Galaxus | a mountain | M-Price range | Salt | dawn | Swisscom | Wingo | Yallo | |
|---|---|---|---|---|---|---|---|---|---|
| Satisfaction with particular person components | |||||||||
| Worth-performance ratio | Superior | Superior | Wonderful | Superior | Intestine | Intestine | Intestine | Superior | Intestine |
| Community high quality | Superior | Intestine | Superior | Superior | Intestine | Intestine | Superior | Superior | Intestine |
| Cellular Web | Superior | Superior | Superior | Superior | Superior | Intestine | Superior | Superior | Intestine |
| Roaming (use overseas) | Intestine | Intestine | passable | Intestine | Intestine | Intestine | Intestine | Intestine | Intestine |
| customer support | Superior | Superior | Intestine | Superior | Intestine | Intestine | Intestine | Intestine | Intestine |
| discover interval | Superior | Superior | Superior | Superior | Intestine | Intestine | Intestine | Superior | Intestine |
| Promotion and promoting | Intestine | Intestine | Superior | Intestine | Intestine | Intestine | Intestine | Superior | Intestine |
| smartphone app | Superior | Intestine | Intestine | Superior | Intestine | Intestine | Intestine | Superior | Intestine |
| General satisfaction | |||||||||
| all in all | Superior | Superior | Superior | Superior | Intestine | Intestine | Intestine | Superior | Intestine |
| Common grade | |||||||||
| Common grade | Superior | Intestine | Superior | Superior | Intestine | Intestine | Intestine | Superior | Intestine |
process
The market analysis institute Ipsos carried out a consultant on-line survey of shopper satisfaction with Swiss cell phone suppliers in 2024 on behalf of moneyland.ch. 1,500 individuals have been surveyed in regards to the following components: cellular web, community high quality, mobility, customer support, price-performance ratio, name time, promotions/campaigns, smartphone app and “total” satisfaction “. Prospects have been capable of fee their satisfaction between 1 (in no way glad) and 10 (very glad).
2024-06-25 06:00:11
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