Coppel confirmed that he suffered a cyberattack a few days ago on his application, which caused rumors to ‘spread’ online that some debts were ‘erased’ or ‘forgiven’.
Through a statement it was announced that after this incident security was reinforced and reminded its customers that service continues in physical stores.
Given the situation of failures in the Coppel application, doubts arise about how this situation affects those who have debts to pay or those who made deposits that are not reflected or maintain the debt because the payment was not processed.
What will happen to my Coppel credit?
“The default interest that has been generated on your Coppel Credit due to the inconveniences of recent days will not be charged,” the company detailed.
The above means that interest will not be taken into account if payment has not been made due to a failure in the system.
For greater peace of mind for customers, the company recalled that payments can be made in physical stores that offer service during their usual hours.
Coppel added that people who have questions about their credits can send them to the email atencion@coppel.com or call the number 800 220 7735.
What do we know about the cyberattack on Bancoppel?
Since April 15, failures have been reported in the Bancoppel application and payment system. The date coincided with the fortnight and the time in which some clients pay their loans.
Javier Murillo, columnist for El Financiero, explains that these cases are no longer isolated because as companies increase their dependence on digital technology, cyberattacks become more sophisticated.
Artificial Intelligence (AI) has become a factor in increasing the level of cyber attacks, he noted.
“To combat these threats, companies must adopt a proactive and well-informed approach, in addition to a change in corporate culture,” explains the columnist.
Javier Murillo highlights the importance of companies prioritizing cybersecurity education and training.
