Telegram Business incorporates chatbots

Madrid. Telegram Business, which brings together a set of Telegram functions designed for businesses, has incorporated ‘chatbots’, so that these automated assistants can offer information to customers, and which combine quick responses and personalized messages.

Telegram Business brings together a set of functions that allows companies to have a communication channel with their customers, and provide useful information through it and the profile.

These functions have now been extended to any user, who can convert their personal account into a business account, as reported by the company on its official blog. However, he clarifies that they are available to Premium subscribers at no additional cost.

In this way, Telegram Business users can add the opening hours of their business and its location. Also customize the home page of an empty chat, with the sticker and the text that will greet the customer.

Telegram allows you to configure quick responses, to automatically offer information to predictable questions, such as whether it is possible to make a reservation or see the menu. Also configure welcome messages, absence messages – for example, in case of closing for holidays -, and add links to the ‘chat’ that take the customer to the reservation or the tracking of an order.

Additionally, Telegram facilitates access to ‘chatbots’, which companies can integrate into their accounts to maintain a conversation with the customer on their behalf.