Apple Vision Pro Users Locked Out Due to Password Issue, Forced to Return to Store for Fix
Imagine the frustration of purchasing a brand new Apple Vision Pro headset, only to realize that you’ve forgotten the password. It’s a relatable scenario that has become a reality for some Vision Pro users recently. However, Apple’s response to this issue has left users feeling even more annoyed. Instead of providing a simple solution, Apple has instructed users to return to the store for a fix.
Several Vision Pro owners took to Apple’s official community forums to report being locked out of their expensive headsets after entering the incorrect password multiple times. These users clarified that it wasn’t the Apple ID password but rather the password required to open the device. When they reached out to Apple Support for assistance, they were informed that the only option available was to bring the product back to the store or send it in for a reset. The problem was initially reported by Bloomberg.
To resolve the issue, Apple Store employees attached a Developer Strap, an additional accessory priced at $300, to the headset. This strap provides a USB-C connection between the Vision Pro and a Mac, allowing the employees to erase and reset the device. Interestingly, the Vision Pro is currently the only Apple product that cannot be reset by the user at home.
The requirement of the Developer Strap is already problematic as it is only available to members of Apple’s Developer Program and not the general public. This limitation further adds to the frustration of Vision Pro users who have already spent a significant amount of money on their headsets.
New Vision Pro users expressed their understandable annoyance at having to return to the store shortly after purchasing their expensive headsets. The Vision Pro officially went on sale in the U.S. just last Friday, making this issue even more frustrating for early adopters.
Furthermore, Apple staff seemed unprepared to handle this problem. One user shared their experience on Apple’s community forums, stating that when they contacted Apple Support again in hopes of finding a solution, the agent admitted that they had received numerous calls about the passcode bug. The agent also mentioned dealing with angry customers who were disappointed to learn that returning to the store was their only option. It appears that Apple Support was caught off guard by this issue and apologized for not being better prepared.
Gizmodo reached out to Apple for a comment on this problem, but as of now, there has been no response from the company. Vision Pro users are left frustrated and inconvenienced by this password issue, hoping for a swift resolution from Apple.
In conclusion, the Apple Vision Pro headset has faced a setback due to a password problem that has left users locked out of their devices. The only solution provided by Apple is for users to return to the store or send in their headsets for a fix. This has caused frustration among users who have already spent a significant amount of money on their headsets and were not expecting such an inconvenience. Apple’s lack of preparation and the requirement of an exclusive accessory further add to the dissatisfaction. Vision Pro users are now eagerly awaiting a response and resolution from Apple.