Through a joint press release dated January 11, 2024, the National Airports Office (ONDA) and Royal Air Maroc (RAM) are mobilizing to resolve disruptions to the delivery of connecting baggage.
For a week, the processing of connecting baggage at terminal 1 of Casablanca Mohammed V airport, dedicated to the national company Royal Air Maroc and its partners, has been experiencing a disruption due to the change in the control system to which this category is subject. baggage, and causing significant delays in the delivery of baggage in transit.
Faced with this situation, Mohammed V airport has set up a coordination unit bringing together, in addition to RAM Handling, all airport partners (Royal Gendarmerie, DGSN, Customs, etc.) to put in place the necessary actions and resources. capable of accelerating the return to normal of connecting baggage processing. Thus, the following action plan was adopted:
– Strengthen the staff of all stakeholders, in particular that of the handler and its subcontractors;
– Use new baggage sorting and control areas at T2 and T3
– Support handler agents and train them on the use of the T1 automatic baggage sorting system
ONDA and RAM would like to reassure passengers affected by these delays that their teams are working hard, in perfect consultation with all partner stakeholders, to ensure the speedy delivery of baggage to their destinations.
Nouaceur, January 11, 2024
