Did you know? bank clients have benefits and protection by the authorities, In addition, you have accounts with rights that you can demand from banks such as Banorte in Mexico, which, according to the laws, must be fulfilled in a timely manner.
According to federal government and the Institute for the Protection of Bank Savings (IPAB), banking institutions must comply with five obligations in relation to the deposits, loans and credits.
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Are these the rights that Banorte clients can demand?
It should be noted that clients must have access to the sections, as well as all the information related to the service that was contracted, whether it is a credit card, debit card, loans or opening a savings account in Banorte. As well as:
- Information about demand deposits, such as checking accounts.
- In savings accounts.
- Time deposits or withdrawable with prior notice, such as certificates.
- Checking account deposits associated with the debit card.
- Rights on charges not recognized on the Banorte card.
The Supreme Court of Justice of the Nation (SCJN) established three fundamental rights for bank users in the face of unauthorized movements, such as:
- Rigorous authentication: In unrecognized charges on the credit card with PIN, it is the bank’s obligation to demonstrate the authenticity of the transactions.
- Refund of withdrawals: The bank must return the money withdrawn without authorization and even pay default interest if applicable.
- Transparency in transfers: When sending money, the bank must demonstrate adherence to financial protocols and protection.
What can be done if there is an unrecognized charge in the Banorte account?
In the event that you encounter an unrecognized purchase or authorized transfer, you must report the situation immediately to the Mobile banking or contact the telephone line 01-800-226-6783 so that the money can be refunded.
Banorte Financial Group has a response guarantee in 48 working hours or otherwiseoffers a payment of 1,000 pesos to its users.
2024-01-08 06:18:23
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