Daihatsu Motor Co., Ltd.
On December 25th, Daihatsu responded to the issue of vehicle delivery delays due to the certification fraud issue by communicating with individual users. The company said it is offering loaner cars to customers who are unable to deliver their cars due to production suspensions and are looking to buy new cars whose vehicle inspections have expired.
Daihatsu’s certification fraud issue occurred in April. Approximately 900,000 certifications were scrutinized while re-testing the relevant vehicle models. On December 20th, an investigation by a third-party committee was announced, and it was announced that there were 174 cases of fraud in 25 categories. The matter was confirmed with Daihatsu and Toyota. Although it has emerged that the “safety performance related to occupant rescue (door unlocking)” of Cast/Pixis Joy in side collision tests may not comply with regulations (hereinafter referred to as the door unlocking issue), regarding other issues, In addition to confirmation by Daihatsu and Toyota, the verification results and processes have been confirmed by TÜV Rheinland Japan, a third-party certification body.
For these reasons, the company says it is not in a position to immediately stop using the service, and is working to bring authentication fraud cases into line with the correct rules set by the Ministry of Land, Infrastructure, Transport and Tourism.The company has also posted a contact point on its website and is communicating with individual users.
As various announcements have already been made, domestic production plants have suspended production until the end of January, making it impossible to deliver Daihatsu vehicles and their OEM vehicles.
Although it is expected that management problems will arise as a result of this, Daihatsu itself is resilient and will deal with its business partners individually. As it is a business-to-company transaction, there are some issues that can be resolved through direct negotiations, and Daihatsu is expected to restart the matter depending on the situation if the certification fraud case is properly re-certified.
As mentioned above, we have communicated with individual users who currently own Daihatsu vehicles that there is no immediate situation in which to stop using them, and are responding to concerns about continuing to use them. If you have any concerns, you can check with the dealer and receive an official answer from the manufacturer.
For users who have a vehicle inspection coming up, it is possible to do so with the current model of the vehicle, and if they wish to continue using the vehicle, they should consult with the dealer and have the vehicle inspected.
The problem was a user who had signed a contract to purchase a new car when the vehicle inspection expired. In this case, since the production of new cars has stopped like in the previous period, the vehicle inspection of the car you currently own will expire, but a new car will not be delivered. If a complete inspection certificate has already been issued, you can register a new car and get a new car, but if the car is on a stopped production line or before then, you won’t get your new car until after production resumes. It means that he won’t come. Then, the vehicle inspection of the car I’m currently driving expires before I get a new car.
Daihatsu is responding to such users by arranging loaner cars. The issue is being dealt with by individual communities. Toyota says that if there is a car model in the same class, they will also guide you to transfer to that model, and in any case, the basic approach is to provide individual support to each user.
Daihatsu’s domestic production volume in November was approximately 84,000 units. The longer production stops, the bigger the problem becomes. Daihatsu needs to incorporate the authentication fraud issue into correct rules as soon as possible, resolve the door unlock issue, and dispel user concerns. Especially during the year-end and New Year holidays, more careful communication is required as holidays are also involved.
2023-12-27 23:29:42
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