Not only was there a problem with the baggage in Taiwan, a passenger took Tiger Airways back to Taiwan from Tokyo. Before taking off, he was told that there was a problem with the checked baggage and the departure was delayed. Unexpectedly, he did not know until he arrived in Taiwan to collect his baggage that the baggage did not come back with him. The passenger was dissatisfied and said that Tiger Airways has not come back with him until now. There is no guarantee when the luggage will be returned.
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Complaining passenger Mr. Wang: “I’m really dumbfounded. I carried this luggage home alone last night, but I actually checked another 29-inch suitcase.” Everyone has returned to Taiwan, but the luggage is gone. Mr. Wang was helpless because he did not follow him home, but only one came back after checking in two items.
Complaining passenger Mr. Wang: “It’s really exaggerated. He asked us to write this list to find the lost luggage when he came back.” After getting off the plane, it was discovered that the luggage had not come back with anyone. It turned out that Mr. Wang took Tiger Airways I from Narita, Tokyo, Japan on December 22. We were flying back to Taoyuan from the airport. We were originally scheduled to take off at 6:30 pm Japan time, but we were informed on the plane that the departure was delayed due to baggage check-in issues at the airport. We finally took off at 6:57. I thought the baggage issue was resolved. , but he didn’t expect to find out until he returned to Taiwan that one of the suitcases was not on the plane at all, and he was not the only one to encounter it.
Mr. Wang, a passenger who complained: “There was a list of (baggage not arriving). The list probably filled four A4 pieces of paper. Everyone started writing the freight list.” At the moment, I asked the airline ground staff at the airport how long it would take for the luggage to arrive. When it was sent back to Taiwan, the ground handler first said it would take 2 to 3 days, and then changed it and said 1 to 2 days. This made Mr. Wang even more suspicious that the airline had no idea when the luggage would be delivered.
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Mr. Wang, a passenger who complained: “There are a lot of luggage in the luggage, which are Christmas gifts for children. If there is no way to send it back before Christmas, it means buying it in vain. They did not tell you when they will send it back later, which is disappointing. I’m super worried.” I bought a gift in Japan specially for someone, but I’m afraid I won’t get it until Christmas.
In response to the dissatisfaction of passengers, Tiger Airways apologized. Due to strong winds on the way back to Taiwan on the 22nd, due to flight safety issues such as load balance, some luggage could not return to Taiwan on the same flight. It is expected to assist in the evacuation of the luggage through the flight on the 23rd and try its best to It is delivered quickly by home delivery, but for passengers who have not received their luggage for a day, their hearts are hanging there, which also greatly detracts from the good mood of the whole journey on the final journey home.
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2023-12-23 13:03:27
