News agencies Reuters the published study recorded the systematic and dishonest business practices of the electric car manufacturer Tesla, as well as placing the blame on customers for damaged parts, even though the manufacturer itself knew about parts of inadequate quality. According to the report, the company led by Elon Musk systematically blamed drivers for various breakdowns, demanding that they pay for car repairs, even though the defects were caused by parts that were of poor quality, and these problems were known within Tesla. These problems are most often associated with suspension and steering components.
Several customers have said in their testimonies that Tesla blamed previous damage or the drivers themselves for the technical problems of the car, but in some cases the customers have just bought the car. One customer had a 2023 Model Y suspension fail that he had owned for less than 24 hours. Initially, a Tesla representative who inspected the car did not notice any external damage, which was confirmed by text message. A week later, the customer received a letter from Tesla stating that the cause of the problem was a previous external damage that resulted in the damage.
The car was repaired for three months and the customer paid a $1,250 deductible and the rest was covered by the insurers. The report describes several other cases in which Tesla customers have paid thousands of dollars to repair car suspensions, even though Tesla knew the particular parts were at high risk of problems. One customer parted with $4,400 to replace the steering column and all the wiring – the power steering broke when he ran over a sleeping cop. Tesla blamed joint corrosion, but chalked the corrosion up to… a visit to the car wash.
You can read the full report herewhile the manufacturer’s representatives refrained from commenting.
2023-12-22 10:00:00
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