Consumer Agency, results of inspection of eight domestic bank apps
Due to incorrect guidance, subtitles and sign language are not provided.
Hankyoreh Graphics
The mobile banking apps of eight domestic banks were found to be in need of improvement due to their lack of accessibility for the disabled or the elderly. The Korea Consumer Agency announced on the 21st that, as a result of inspecting the mobile banking apps of eight domestic banks, it was found that when using a screen reader for the visually impaired, interest rates and deposit/withdrawal details were provided differently from the actual information, or the contrast in brightness was too insufficient for the elderly to read. . Brightness refers to the degree of brightness, and the greater the brightness contrast, the more clearly you can see. The subjects of the Consumer Agency’s investigation this time are the mobile banking apps of eight banks, including the five major banks, Kookmin, Nonghyup, Shinhan, Woori, and Hana Bank, and the three internet banks, Kakao, K, and Toss Bank. As a result of the investigation, it was confirmed that when using a screen reader for the visually impaired, voice guidance was incorrectly changed from ‘withdrawal 1 won’ to ‘deposit 1 won’ and the applicable interest rate of ‘0.01% per year’ to ‘0.1% per year’. In addition, subtitles and sign language are not provided in videos uploaded to mobile banking apps, making them difficult for hearing-impaired people to use, and the brightness contrast between text and image backgrounds is lower than the national standard (3 to 1), making it difficult for people with presbyopia or low vision to read the content. There were also many. Problems were also discovered as a result of investigating the status of open banking and my data services in mobile banking apps. When signing up for the service, you can select assets in bulk, but when canceling, only individual selections are possible, making cancellation more difficult than signing up. It was found that 5 out of 8 banks for open banking and 3 out of 5 banks for My Data service found it more difficult to cancel than to sign up. Meanwhile, in a mobile banking awareness survey conducted by the Korea Consumer Agency on 310 financial consumers over the age of 65, 46.1% (143 people) cited ‘anxiety about personal information leaks and electronic financial fraud’ as the biggest inconvenience. An official from the Consumer Agency said, “We shared the results of this survey with eight banks and recommended that they strengthen mobile banking app accessibility for digitally vulnerable groups such as the elderly and the disabled and strengthen customer credit information protection.” Reporter Yoo Seon-hee duck@hani.co.kr
2023-12-21 06:56:09
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