US bank accused of abruptly freezing customer’s account and declaring him dead after receiving fake phone calls

One of the largest banks in the United States is accused of closing a customer’s account after receiving two fake phone calls informing them of his death.

A California crane operator, known as Crane Daddy, posted a video to TikTok in which he claims US Bank abruptly froze his account and sent a check to an address on file.

In his first video, dated May 12, the TikToker explains that he has no idea where the money is supposed to have gone and that the incident left him penniless.

“US Bank won’t give me my money back or reopen my account, and it’s crazy because I have my mortgage, my car, everything else.

I have been with them for 20 years. Everyone I talk to can’t believe this is happening.

In a later update, the TikToker claims that US Bank representatives told him that two separate phone calls claiming he was dead triggered the account closure.

Ultimately, the bank partially restored the account, but blocked its transactions, reports the US Sun.

“They told me I could go ahead and put money in the account. But I can’t use a debit card. I can’t write a check.

He then requested a cashier’s check, which allowed him to leave the bank and open a new account elsewhere.

The customer, who is doing well, now distrusts the bank, even though he still has an account for his mortgage and car payments.

“I got my money back from US Bank, but I’m telling you the service was terrible… Basically what you did was scare me as a customer.”